What are the responsibilities and job description for the Service Technician position at J&L Door Service | Powered by Dynamic Facility Services?
The Commercial Service Technician III is a skilled professional responsible for installing and servicing commercial / industrial doors, door opening systems, gate opening systems, and dock leveling systems. This role involves leading a team, maintaining safety and operational standards, and ensuring customer satisfaction through efficient and accurate service delivery.
Job Description
- Plan, coordinate, and ensure completion of installation / service tasks with the assistance of a Helper.
- Maintain and restock service truck daily with appropriate materials.
- Ensure equipment is in proper working order and report any needed repairs.
- Read and follow instruction manuals for all products before installation / service.
- Assess root causes of problems and coordinate repairs.
- Check door balance with the operator disconnected.
- Oil and lubricate all rollers and springs with proper lubricant.
- Place appropriate warning and safety stickers on doors and operators.
- Clean up all trash and handprints from job sites.
- Apply maintenance stickers to doors and leave warranties and instruction manuals with customers.
- Respond to customer requests in a pleasant manner.
- Notify the Service Manager of any issues delaying project completion or any job-related injuries.
- Accurately record all work order site information, time spent on the job, type and extent of service performed, and materials used.
- Follow all company and customer-specific safety procedures.
- Maintain a valid driver's license and become familiar with First Aid and emergency techniques.
- Treat fellow employees with honesty, courtesy, and respect.
- Ensure the shop and warehouse are clean and aisles are free from obstructions.
- Return extra material to its appropriate place in the warehouse.
- Ensure all lifts and trailers are properly secured and batteries are charged.
- Observe all posted speed limits, use seatbelts, and employ professional driving techniques.
- Assist in unloading trucks as requested by the Service Manager.
- Perform secondary support tasks as requested by the Service Manager.
- Attend and participate in all required safety meetings and training sessions.
- Watch designated training videos and review new products when appropriate.