Care Management / Patient Education Coordinator

Care Management/Patient Education Coordinator

Our client, the Multi-cultural Health Evaluation Delivery System, an organization who values Flexible, Ethical, Positive Communicators, Culturally Competent, Productive, and Team Players has a need for a Care Management/Patient Education Coordinator. Duties and Responsibilities include, but are not limited to the following:

Administrative Duties

• Manages chronically ill and/or high-risk patients through medical case management activities, including:
  • Implements comprehensive, collaborative care plan, based on care management plan and social determinants of health, using evidence-based chronic care guidelines where applicable, and patient/family goals for patients, recent discharges, and those in care transition to promote adherence to physician/provider recommendations and instructions.
  • Reviews care gaps for special program patients and supports quality improvement projects.
  • Identifies patients who did not attend specialist appointments, contacts patients, analyzes reason for missed visits and supports patients with follow up.
  • Supports medical providers with home care/wound care referrals. Contacts home care agency and obtains report to ensure continuity of care with medical provider.

Clinical Support Duries

• Identifies and assists with scheduling appointments for patients identified with care gaps from member panels that have not been seen in the current year.
• Manages reports sent in by insurance carriers for "Transition of Care" purposes and communicates with center leadership to ensure appointments are made for follow-up provider visits.
• Encourages immunizations and preventive screenings through individualized health promotion coaching.

Programmatic Support

• Participates in the development of programmatic deliverables for patient education grant related activities
• Provides program management support for special projects manager  
• Acts as health educator for programmatic deliverables for patient education grant related activities 

Safety 

• Adheres to safety, infection control, patient confidentiality, and related policies and procedures.

Company Values 

• Ensures the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity. 
• Consistent with MHEDS' values, treats all supervisors, co-workers, direct reports, patients, and any other internal or external person with respect and dignity. 
• All other duties as assigned by supervisor and/or based on the needs of the health center. 

Education and/or Experience

• Bachelor's Degree in nursing, social work, health care administration, or related field from an accredited college or university; equivalent combination of education or experience may be considered; Master’s degree a plus.
• Two (2) years' experience in health care administration, data collection/management/analysis, or similar related area required.
• Service in lower-income or refugee communities preferred.
• Knowledge of Electronic Health Record and/or willingness to learn software required
• Additional training:
  • Within six months of hire, if not already certified, candidate will complete at least one certification/training relating to managing a Chronic Disease Self-Management or Medical Case Management.
  • Within six months of hire, if not already certified, candidate will take training to become a Pennie-Certified Assister.

Language Skills

• Must be able to speak and write in English. Additional language capabilities are a plus.

Physical Demands

• Normal medical/administrative office setting demands include lifting and carrying or delivering supplies that usually weigh less than 10 pounds, but may occasionally weigh 20-30 pounds, within the building. Must possess a valid driver’s license and have the ability to drive a private vehicle.

 
Work Environment

• The office and clinical areas are well illuminated, climate controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

Interested, qualified candidates will please submit a résumé.

J.L. Nick & Associates & MHEDS are equal opportunity employers.