General Manager

General Manager

J&M Printing – Gwinner, ND

Status: Full-Time, Exempt, Salary

Location: Onsite

Reports To: CEO

Schedule: Monday – Friday, overtime and weekends depending on project demands

Join the team at J&M Printing, an employee-owned company with locations in Fargo and Gwinner, ND. J&M Printing has been rocking the print world since 1964. The company has been a leading provider of comprehensive printing solutions, from eye-catching designs and personalized direct mail to large-scale banners and promotional products. Our commitment to quality and precision has transformed us from a small shop into a multimedia powerhouse. Be part of a company that values long-term customer relationships and brings creative ideas to life with flair and accuracy to create a print-tastic experience.

As J&M Printing continues to grow, the role of General Manager is critical to our success. This position is responsible for overseeing day-to-day operations in Gwinner, ND and ensuring the highest levels of quality, productivity, and safety across all departments.

Essential Functions: The essential functions of the General Manager include but are not limited to the following major responsibilities.

· Build and maintain strong, long-lasting customer relationships by understanding the needs of our customers.

· Ensure all projects/jobs are delivered on time and meet the company's strict standards for quality and operational efficiency.

· Meet financial goals in cost containment and operational efficiencies.

· With a strong emphasis on transparent communication, the General Manager will lead by example, driving a culture of safety, continuous improvement, and employee development.

· This position plays a key role in the implementation of the company’s MIS Pace system and data accuracy, while also developing and mentoring future leaders within the company.

Key Responsibilities:

1. Operational Excellence & Productivity

o Ensure that production goals and deadlines are consistently met, maintaining the highest level of quality.

o Monitor and improve operational efficiency, focusing on minimizing downtime and maximizing output.

o Oversee the execution of daily production schedules to guarantee on-time deliveries.

o Implement and sustain the 5S methodology across the facility to maintain a clean, organized, and efficient workplace.

2. Quality Control & Metrics

o Maintain quality standards and ensure continuous improvement in all processes to meet production and product specifications.

o Monitor key performance indicators (KPIs) to evaluate performance against productivity and quality metrics.

o Establish regular performance reviews and audits to assess operations and implement corrective actions as needed.

3. Safety Management

o Promote and enforce a culture of safety in all aspects of the business.

o Ensure compliance with all safety regulations and proactively identify and mitigate safety risks.

o Provide safety training and ensure that all team members follow the safety protocols.

4. Clear Communication

o Develop open communication channels with employees at all levels, ensuring transparency in decision-making and company goals.

o Collaborate with the leadership team to communicate progress on key initiatives and identify areas of improvement.

o Provide regular updates to the CEO on operational status, goals, and performance metrics.

5. MIS Pace Implementation & Data Collection

o Oversee the successful implementation of the MIS Pace system across production and administrative functions.

o Develop accurate and timely data collection for reporting and analysis.

o Ensure that key data inputs are being recorded properly and that system-generated reports are used to inform decision-making.

6. Leadership Development & Team Building

o Lead and develop the leadership team, fostering a culture of accountability, performance, and collaboration.

o Identify high-potential employees and develop training and mentoring programs to cultivate future leaders within the organization.

o Regularly evaluate and provide feedback on employee performance to ensure continuous growth and development.

7. Continuous Improvement & Innovation

o Drive initiatives that promote a culture of innovation and continuous process improvement.

o Stay current on industry trends, technological advancements, and best practices, recommending changes or investments as appropriate to maintain a competitive edge.

8. Leading Individuals and Teams for Systems to build depth

o All critical positions - always striving to create Standard Operating Procedures and Training systems to create depth - allowing for growth within J&M.

Qualifications

1. Experience:

· 5 years of experience in a management or leadership role; experience in the printing industry is helpful but not required

· Proven experience in overseeing operations, managing teams, and driving business growth

· Experience in budgeting, cost control, and financial reporting

· Knowledge of production processes and operational workflows (helpful if familiar with the printing process)

2. Technical Skills:

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for day-to-day tasks, communication, and reporting

· ERP (Enterprise Resource Planning) system experience (knowledge of print-specific ERP systems is an advantage)

· Familiarity with printing software (such as Adobe Creative Suite, RIP software, or print management software) is an advantage

3. Leadership and Management Skills:

· Strong team leadership abilities and experience managing cross-functional teams

· Proven ability to mentor and develop staff to improve performance and promote career growth

· Excellent decision-making, organizational, and strategic thinking skills

· Strong problem-solving capabilities to address operational challenges and find efficient solutions

· Project management skills for overseeing timelines, production schedules, and deadlines

4. Communication Skills:

· Exceptional verbal and written communication skills for internal and external stakeholders

· Ability to build and maintain relationships with clients, vendors, and other partners

· Strong presentation skills, able to present ideas and progress reports to the board or senior management

5. Operational & Analytical Skills:

· Deep understanding of manufacturing processes and quality control within the printing industry (or general manufacturing experience)

· Ability to analyze production data and optimize workflows for efficiency, cost savings, and quality

· Familiarity with supply chain management and inventory control processes

Physical Requirements and Working Conditions:

· Work is performed both in an office and on the production floor.

· Mobility: The ability to move freely and easily from one place to another is essential for this role.

· Lifting: Occasionally it may be required to lift materials.

· Stamina: The ability to sit or walk for an extended period of time is required.

Enjoy the following perks while working for J&M Printing:

· Employee Stock Ownership Plan (ESOP)

· Company paid individual health and dental insurance

· Vision Insurance

· Life Insurance

· Paid Time Off

· 401(k) match up to 4%

J&M Printing is an equal opportunity employer, and a proud employer located in Gwinner North Dakota.

Job Type: Full-time

Ability to Commute:

• Gwinner, ND 58040 (Preferred)

Ability to Relocate:

• Gwinner, ND 58040: Relocate before starting work (Preferred)

Work Location: In person