What are the responsibilities and job description for the Guest Services position at J. Morgan Salon Company?
Job Summary
We are seeking dedicated and enthusiastic Guest Services staff to join our salon team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Provide information about salon services and retail.
- Handle guest requests and complaints with professionalism and urgency.
- Maintain accurate records of guest information and reservations.
- Uphold the highest standards of hospitality at all times.
Qualifications
- Previous experience in a customer service role.
- Familiarity with front desk operations and phone systems is advantageous.
- Strong communication skills.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills and a positive attitude towards guest interactions.
- A passion for providing outstanding service in a salon environment.
- Join our team and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Easton, PA 18045 (Required)
Work Location: In person
Salary : $14 - $16