What are the responsibilities and job description for the Customer Service Representative position at J&P Enterprise?
Job Summary
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
We are an expanding business in Temecula, CA and currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a collaborative spirit, and the ability to handle customer inquiries effectively. The Customer Service Representative will play a crucial role in ensuring customer satisfaction and fostering positive relationships.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services to clients.
- Assist customers with order placements, modifications, and cancellations.
- Collaborate with the sales team to enhance customer experience and drive sales.
- Handle follow up/ referrals on customer feedback and service satisfaction.
- Maintain daily records of customer interactions
- Identify customer needs and offer solutions or alternatives as necessary.
- Support clients issues and resolving complaints efficiently.
Skills
- Proven experience in customer service or client services roles.
- Strong collaboration skills to work effectively with sales teams.
- Excellent communication skills, both verbal and written.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Proficient in office software and computerized systems for record keeping.
- Ability to provide exceptional customer support in a fast-paced environment.
- Experience with outbound calling to engage customers proactively.
- Strong typing skills for efficient data entry and communication.
Our work environment includes:
- Modern office meetings
- On-the-job training
- Professional work attire
- Safe work environment
- Lively atmosphere
- Company perks
- Growth opportunities
- Regular social events
Responsibilities:
- Answer customer calls and emails.
- Provide information to customers.
- Resolve customer's complaints.
- Be polite when dealing with difficult customers.
- Work in a fast-paced environment.
- Respond to customer questions and requests.
- Have a keen ability to deal with customer’s objections and or rejection.
Job Type: Full-time
Pay: From $750.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $750.00 per week
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
People with a criminal record are encouraged to apply
Ability to Relocate:
- Temecula, CA 92590: Relocate before starting work (Required)
Work Location: In person
Salary : $750