Customer Service Associate

Job description

Job Purpose: Responsible for handling all incoming calls received at Corp. Office and assisting customers

Reports To: Customer Service Supervisor and Terminal Manager

Essential Job Functions:

• Answer and direct all phone calls received at Corporate Office
• Responsible for tracking orders for customers
• Assist customers with rate quotes
• Enter pickups on a daily basis
• Trouble shoot any problems that arise from pickups or deliveries.
• Run daily and monthly reports as needed.
• All other duties as assigned

Physical Requirements

• Must be able to sit for long periods of time
• Must be able to use a keyboard and computer

Qualifications:

• Must be detailed oriented
• Ability to manage multiple tasks and meet deadlines efficiently
• Must possess effective written and verbal communication skills
• Previous experience with a logistics company a plus
• AS400 experience a plus
• Ability to work independently and as part of a team.

About JP:

JP Express Service Inc. is a non-union LTL motor freight carrier with 5 locations in the Tri-State area. JP Express Service is privately owned with approximately 265 employees and has been doing business since 1992.

Benefits of a career with JP Express Service includes competitive pay, ESOP, company paid life insurance, PTO and sick pay, Medical, dental and vision benefits with JP contributing more than 70% of the cost and a 401k with a match of .25 up to the first 6 % gross compensation. PTO, Medical, dental and vision benefits are only for full time employees. PT employees are eligible for 401k benefits.

Physical Setting: Office

Schedule:

• 5-8 hour shift
• Hours of work are either: 9 am to 5 pm full time or 9 am to 2 pm for PT
• Monday to Friday

Ability to commute/relocate:

• Islandia, NY 11749: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Proviso:

Your employment with our company is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or by the company, with or without cause, with or without notice, and at any time.

Our company is an Equal Opportunity Employer. Our policy is to treat applicants and workers without regard to race, creed, color, sex, religion, national origin, ancestry, age, union affiliation, disability, sexual orientation, veteran or marital status, except where such considerations are bona fide occupational qualifications permitted by law. All decisions affecting terms and conditions of employment are based on merit. Personnel decisions include, but are not limited to, recruiting, hiring, training assignments, advancement, demotion, compensation, benefits, discipline and termination. Working conditions are also established without regard to any legally protected status. Each worker is responsible for helping our company to maintain a climate that provides equal opportunity for all.

Workers and applicants with disabilities shall be provided with reasonable accommodation to the extent such accommodation does not amount to an undue hardship on the company. The Company encourages disabled workers to self-identify as disabled with the Human Resources office.

We respect the dignity and privacy of all disabled workers. All information regarding a worker’s disability will be maintained separately from the worker’s personnel file and will be kept confidential except that (1) supervisors and managers may be informed regarding work restrictions of an accommodation for disabled individuals on a need-to-know basis; (2) first aid safety personnel may be informed, when to the extent appropriate, if the condition might require emergency treatment; and (3) government officials investigating statutory compliance will be informed.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: No less than 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20