What are the responsibilities and job description for the Guest Service Representative position at J&P Hospitality Management, LLC?
Guest Service Reps/Front Desk greet guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. May be required to do laundry and prep housekeeping carts.
Competencies:
- Adaptability and flexibility - Display the capability to adapt to new, different, and changing requirements.
- Communication - Convey information clearly, correctly, and succinctly.
- Dependability and reliability - Display responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
- Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
- Interpersonal Skills - Displays the skills to work effectively with others.
- Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent lifts, carry, or otherwise moving the position of objects weighing up to 50 lbs.
- Frequently bends, kneels, crouches.
- Repetitive movement of hands, arms, and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
- Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust.
J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
