What are the responsibilities and job description for the Performance Team Leader position at J&P Hospitality Management, LLC?
As a Performance Team Leader you will be responsible for setting our hotels up for long-term success through the execution of effective performance strategies that you will be instrumental in identifying and implementing. This is a role that requires a deep understanding of both the General Manager and the Area Manager responsibilities in which you will have both collaborate and direct others to ensure that J&P’s high brand standards of excellence are achieved and maintained.
Key responsibilities of a Performance Team Leader include:
- Review, analyze, and determine operational health of multiple properties.???
- Leverage your assessment of the hotel to develop strategies that are focused on optimizing the operations and improving occupancy.
- Analyze business results and work with key business leaders to quickly develop effective strategies that address needs.
- Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve standards.
- Drive high-quality and sustainable adoption of J&P Standards through a variety of means including (but not limited to): education and team building; being a great role model; leading associate engagement efforts and driving effective communication standards across the property.
- In partnership with Area Manager(s) and General Manager(s) create and conduct Operational Health Check(s); develop quick & accurate assessments about the overall health of the assigned hotel, then develop strategies that are focused on optimizing the operation.?
- In the absence of an Area Manager and in partnership with the General Manager, drive high-quality & sustainable adoption of J&P standards through a variety of means to ensure all associate and business decisions are in line with J&P policies and procedures.?
- In the absence of an Area Manager and in partnership with the General Manager, provide oversight and drive high-quality & sustainable adoption of J&P standards through a variety of means to ensure all associate and business decisions are in line with J&P policies and procedures.?
- In the absence of an Area Manager and in partnership with the General Manager, provide oversight that ensures preventative maintenance schedules are completed and Out Of Order rooms are managed effectively.
- In the absence of an Area Manager and in partnership with the General Manager provide guidance and oversight related to effective management of service scores – ensuring collection of guest e-mail addresses, targeting known long-term guests,??and managing positive guest comments generated via multiple Brand and other social media platforms.?
- In the absence of an Area Manager and in partnership with the General Manager handles all assigned P&L responsibilities, ensuring the consistent profitability of the assigned property.?
- In the absence of an Area Manager and in partnership with the General Manager ensures effective management of payroll/labor costs, scheduling policies, and inventory cost control policies are aligned with J&P directives.?
- In the absence of an Area Manager and in partnership with the General Manager ensures that our rigorous quality and cleanliness standards, as well as our commitment to world-class guest service, are consistently upheld.?
- In the absence of an Area Manager and in partnership with the General Manager ensures that the hotel property follows all federal, state, and local laws, including OSHA, EEOC, Wage & Hour, and Health laws?
- Manages effective and timely interactions with key business leaders and property owners.
- This is a traveling position that may require multiple overnight stays at the supported hotel.
