Senior Account Supervisor, Social Media

J / PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality, and Hilton Luxury Brands. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career. We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven.At J / PR, we’re incredibly intentional about our company culture, and we wholeheartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training, and retreats, along with a connected company culture.Who are you?Creative, collaborative, and social savvy. You keep your finger on the pulse of the ever-changing platform algorithms in the social media landscape and are inspired by top content creators and buzzy influencers. You’re driven, solution-oriented, and focused on achieving goals.In addition to your success guiding client social strategy, you are a humble leader : no task is too small to roll up your sleeves and dive in when your team members need support. Motivated and passionate, you thrive in a team environment, shine when mentoring, and bring client service to a whole new level. If this sounds like you, then please read on!The RoleAs the Senior Account Supervisor, Social Media you’re an expert in social media marketing, as well as your clients’ businesses. You’re in charge of leading a group of social media account teams, liaising with PR efforts, setting goals for accounts to drive client success and ROI, managing more nuanced client conversations, and looking for ways to improve processes, engagement, and deliverables. Your responsibilities include building and growing strong client relationships, providing strategic direction to the account teams, maintaining the financial health of your accounts, scoping projects, and developing staff.Duties and ResponsibilitiesAccount Client ManagementLead and inspire digital and PR teams to develop and elevate social media strategies and creative activations for individual client accounts.Oversee the creative output that spans a wide range of social content types, including photography, video, illustration, influencer, and partner content.Ensure proper execution of approved social media strategies and activations are achieved, with close adherence to timelines and budgets.Participate in the development of and presentation of client strategies; ideate and implement annual strategies, short-term campaigns, and content to drive engagement and achieve KPIs.Act as a direct liaison with clients on tactical account work; serve as an expert to clients on all social media matters.Oversee influencer relations and campaigns.Mastery of social analytics and social content performance reporting.Paid Organic Social LeadershipServe as a lead for paid social media efforts across social media client accounts.Provide expertise and oversee tasks and resources associated with paid social execution; recommending ad budgets, flighting for all managed platforms, managing bid strategy, and campaign optimizations.Oversee one-off paid ideas / opportunities for all clients and implementation by the team.LeadershipManage entry and mid-level team members on accounts.Provide leadership, guidance, feedback, and coaching to direct report(s).Elevate accounts across the J / PR portfolio by providing industry thought leadership.Stay current on new social media content best practices and industry innovations.Participate in new business efforts.OtherOther tasks, projects, or duties as required.ExperienceCollege Degree or comparable experience required.At least 7 years of client management experience working on large, integrated accounts.At least 4 years of demonstrated success in leading an account team in the digital / social media industry.Extensive experience managing, motivating, and leading account teams.Adept at managing client expectations as they relate to scope and delivery of service.Prior experience working with the financials of an account in a client-services organization.Ability to collaborate effectively with other agency capabilities to meet common goals.Proficient using tools to measure social media ROI and create reporting.Proficient using content management tools.Proficient implementing paid social media campaigns on Facebook and Instagram.Agency experience preferred.Travel and / or hotel industry experience preferred.RequirementsAbility to travel for client needs - must have a valid passport for international travel.Computer skills, including Microsoft Excel, Word, and PowerPoint in a Mac OS environment.Advanced understanding of Instagram, Facebook, X, and TikTok.Excellent oral and written communication skills.Excellent interpersonal skills.Excellent organizational skills.Must be able to identify and resolve problems in a timely manner.J / PR offers a competitive benefits package, including : Competitive base salary : $88,000 - $92,000, commensurate with experience.Commission opportunities.Year-end discretionary bonus.Monthly Cell Phone Stipend.Company contributions to medical, dental, and vision insurance premiums.401K with employer match.Birthday PTO.Flexible Release Fridays.Hotel trade with our world-class clients.Hybrid office schedule (2-3 days in office).Milestone gifts at 1, 5, and 10 years.Annual holiday and summer parties, plus regular socials.Ongoing training and development opportunities.Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY

Considering making an application for this job Check all the details in this job description, and then click on Apply.J Public Relations (J / PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants.

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Salary : $88,000 - $92,000