What are the responsibilities and job description for the Insurance Administrative Assistant Bilingual position at J.R. Orenstein Agency Inc?
Benefits:
We are seeking a friendly and professional Bilingual (English/Spanish) Administrative Assistant to join our team. In this role, you will take inbound and outbound calls, assist the sales & service team, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
We are seeking a friendly and professional Bilingual (English/Spanish) Administrative Assistant to join our team. In this role, you will take inbound and outbound calls, assist the sales & service team, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- Fluent in English & Spanish
- Must have P&C or Personal Lines License (in home state)
- Previous experience in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
