What are the responsibilities and job description for the J Resort - Assistant Director of Hotel Operations position at J Resort, LLC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of an “Assistant Director of Hotel Operations” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Overseeing Team Members, including, but not limited to, all Front Desk, VIP Reception, Reservations, PBX, Housekeeping, Laundry, Wardrobe and Gift Shop Departments
- Monitoring employee performance and conducting regular evaluations to help improve customer service
- Collecting payments and maintaining records of budgets, funds, and expenses
- Welcoming and registering guests once they arrive
- Resolving issues regarding hotel services, amenities, and policies
- Organizing activities and assigning responsibilities to employees to ensure productivity
- Creating and applying a marketing strategy to promote the hotel’s services and amenities
- Coordinating with external parties, including suppliers, travel agencies, and conference planners
- Evaluating hotel performance and ensuring compliance with health and safety rules
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments
- Will oversee technological advancements in the Hotel, including, but not limited to, self-check-in kiosks/mobile check-in
Skills, Education and Other Requirements:
- Bachelor’s degree in hospitality, business administration, or a relevant field
- A minimum of 3 years’ experience in hotel management or a similar role
- Strong understanding of hotel management best practices and data entry software
- Outstanding interpersonal communication and customer service skills
- Exceptional leadership abilities with great attention to detail
- Nevada Gaming registration
- Identification that establishes identity
- Identification that establishes the right to work in the United States
