J Resort - Casino Host

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a “Casino Host” for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!

Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner
• Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business,
• Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercise’s discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
• Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events
• Highly knowledgeable of credit & Front Money procedures, if applicable. Encourage the use of credit and may extend credit lines when appropriate and permissible by state regulatory law
• Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability
• Utilized telemarketing, correspondence referrals, email and events to solicit high value players and grow existing business
• Achieve departmental sales and growth goals
• Develops in-house invitation lists for special events and other significant hosting events
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer services levels
• Utilizes tracking for all player contacts, profile preferences, and tasks
• Reviews all monthly metrics with Manager and sets quarterly goals
• Develops and maintains technical skills to maximize use of patron data systems
• Established a direct line of communication with all service departments for the purpose of caring for high value players
• Monitor patron activity and profitability of all assigned VIP Players
• Maintains the confidentiality of player information, level of play, wins/losses, number of visits etc.
• Aid at special events as needed
• Ensures interactions with internal and external guests follow the guidelines of customer service programs
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts
• Adheres to all Corporate and local policies, procedures, and operating guidelines
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players
• Secure lists of players and utilize telemarketing to encourage renewed interest in visiting J Resort
• Conduct follow up calls to guests to confirm presence at events/promotions.
• Issue and enter in ADVANTAGE system dinner, hotel, and other comps for all qualified casino players
• Manage distribution of high-profile event tickets to key players as a special reward, as well as attend/host off property events for players
• Provide and post content for the casino’s various social media accounts
• Meet or exceed established goals related to players’ activity levels
• Other related duties including but not limited to complying with the following: Nevada Gaming Control Board

Skills, Education and Other Requirements:

• Bachelor’s degree (B.A.) from a four -year university; or minimum of 5 years customer service experience and /or training; or equivalent combination of education and experience
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardizes situations
• Must always maintain confidentiality and a high level of professionalism
• Must have intermediate computer knowledge
• Strong organization skills
• Flexible with duties to be able to fill departmental needs
• High School Diploma or equivalent work experience
• Computer skills using common software programs, IGS experience preferred
• Customer service experience required
• Knowledge of gaming industry preferred
• Registration with Nevada Gaming Board
• Identification that establishes identity
• Identification that establishes the right to work in the United States