What are the responsibilities and job description for the Logistics Coordinator position at J. RETTENMAIER USA LP?
About the Company:
Join the J. Rettenmaier USA Team and become a member of an outstanding organization that is dedicated to providing solutions produced from sustainable raw materials to fit customer needs in a number of industries around the world. J Rettenmaier has a relaxed and inclusive culture, and we are always finding new ways to grow as a company and present career development opportunities to our employees. We take pride in our exemplary health benefits package that includes vision, Rx and premium free dental for employees and their dependents, and a generous 401k plan. We offer competitive pay, liberal paid time off after 30 days of employment and many more employee perks.
What We Manufacture:
Whether it be a US trend or an industry standard, JRS USA fibers offer solutions to help fit product needs across a number of industries, including pharmaceutical, pet, and food. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are favorable throughout all the industries we serve.
See our website for more information about the company, our solutions, careers and more: https://www.jrsusa.com/jrs-usa/
Responsibilities and Duties:
- Communicate with internal customers to provide information on shipping status, anticipated service failures, pickup and delivery dates/times and alternate solutions where possible.
- Interact closely with carriers / dispatch to receive information on shipping status.
- Provide support to customer service / sales about service capabilities, rates, and power availability to build and grow relationships with key accounts.
- Respond to questions and requests as quickly as possible; making every effort to meet customer expectations.
- Update carrier contact information in SAP in a timely manner.
- Utilizing SAP / Logistics Screen, plan and schedule transportation for future customer orders to ensure pickup and delivery dates completed on time.
- Set up Inbound and outbound freight for shipments at all JRS locations that includes customer orders, intercompany transfers, RMA’s, equipment and tradeshow materials using SAP and information provided by other departments.
- Communicate with carriers, brokers and customer service about deficient equipment and recovery plans.
- FTL and LTL shipment set-up.
- Freight claims processing and monitoring.
- Update and maintain freight business partners.
- Field freight related telephone calls and emails from internal and external customers.
- All other duties and projects as assigned.
Requirements:
- High School diploma or equivalent
- 1-4 years Logistics/Supply Chain or equivalent job experience in an industrial environment.
- Strong analytical and critical thinking skills.
- 1 year of Customer Service experience preferred.
- Experienced wither order processing software, preferably SAP.
- Adept in the use of MS Office, particularly Outlook, Excel and Word.
- Excellent organizational and time management skills.
- Able to work as instructed in an office environment.
- Comfortable with a fast-paced deadline driven environment.
- Administrative job experience will be helpful.
- Ability to handle multiple projects with strict deadlines.
- Hours: Onsite during Business Hours M-F
