What are the responsibilities and job description for the Shift Supervisor position at J's Four KFC?
Job Description:
- We are looking for an experienced and passionate Shift Supervisor to join our team.
- As a Shift Supervisor, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.
- To be successful as a Shift Supervisor you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.
- You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, executing restaurant marketing, as well as greeting and serving restaurant guests and supporting our team. Below is a more exhaustive list of your expected duties.
JOB DUTIES:
- Manage and oversee the entire restaurant operation
- Deliver exceptional guest services
- Ensuring guest satisfaction
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Develop team members
- Hire new employees
- Terminate employees when necessary
- Training our team
- Manage food cost, forecast requirements, and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Create and nurture a positive working environment
- Implement innovative strategies to improve productivity, sales, and food quality.
JOB REQUIREMENTS:
- Ideally, 5 years of experience customer service management
- Computer literacy
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Good financial management skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Complete our short application today !
