Member Services Representative

QUALIFICATIONS:

This position requires that the candidate be courteous, friendly, positive, enthusiastic and relate well to the public. He/she must have excellent communication and customer service skills. This position requires the ability to promote the YMCA and its programs. He/she must be able to respond well in a fast-paced environment. This position requires basic clerical skills and knowledge of standard business procedures necessary to perform duties. He/she must be able to maintain a good relationship with staff and members. The position requires an understanding of and commitment to the total effort of the YMCA and the Christian principles upon which it is founded. Applicant should have the ability to build effective, authentic relationships with members. Follows YMCA policies and procedures; ability to respond to emergency situations.

SHIFTS

Member Services Representative should expect to work 10-20 hours per week, including a minimum of 2 weekend shifts per month. Flexibility and the ability to work weekday, evening and weekend hours is required, however this position requires daytime hours including, but not limited to, 4:30a-8a, 8a-12p, and 1p-5p.

KNOWLEDGE AND SKILLS

Must have a desire to work with members, non-members, and peers in a fast-paced environment. This position requires the following skills from the ideal candidate:

• To be professional, genuine, nurturing, welcoming, courteous, friendly, and relate well to staff and customers

• To have strong typing and computer skills with the ability to work in a database environment

• To have excellent customer service and verbal communication skills

• To be highly motivated, have a positive attitude, be punctual, and be an effective problem-solver

• To have a basic understanding of financial principles

• Must have strong organizational skills and the ability to perform in a fast-paced environment.

• Maintain excellent relationships with all staff and members

• Ability to initiate and work independently as well as cooperatively with others.

Principle Duties:

• Be on time, ready to start work at the Welcome Center at the beginning of your shift, dressed appropriately with your name tag.

• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.

• Conduct prospective member tours, as needed

• Handle member and non-member phone calls per YMCA policies.

• Perform program registrations as well as membership sign-ups in Daxko.

• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.

• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping bags in safe.

• Maintain an orderly and neat workspace during your shift and clean up when leaving.

• Be ready and able to respond to an emergency, assemble emergency equipment and assist with the victim.

• Attend all staff meetings (mandatory) and be able to work as a team player.

• Perform all other duties as assigned.

Skills and Competencies/Know How:

• Able to multi-task (helping members, answering phone, handle other duties)

• Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.

• Able to learn information about each department to better serve potential members and current members.

• Able to communicate effectively with adults and children alike.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for long periods of time as well as work and train on a computer.

• Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee frequently is required to sit and reach with hands and arms.

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

• Physically and verbally able to interact with members and staff.

• The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS:

Blood Borne Pathogen, Hazardous Communications, Technology Safety and Child Abuse Prevention training (or within 30 days of employment)

CPR/AED/First Aid (within 60 days)

Job Type: Part-time

Pay: $8.00 - $10.00 per hour

Expected hours: 10 – 20 per week

Shift:

• Day shift
• Evening shift

Education:

• High school or equivalent (Required)

Ability to Commute:

• Lexington, NC 27292 (Required)

Ability to Relocate:

• Lexington, NC 27292: Relocate before starting work (Required)

Work Location: In person

Salary : $8 - $10