What are the responsibilities and job description for the Guest Service Representative position at J.Stephens Salon and Spa?
About us
J.Stephens Salon and Spa is a small business in State College, PA. We are professionals with a goal to curate the best experience for our community by fostering a legacy of learning and growth. We value respect, trust and loyalty, communication, and dependability.
We are seeking applicants for a kind, beauty-obsessed, and organized person to join our team as a sales and customer care expert with our front desk team.
This position is part time 15-30 hours per week, with room to advance to full time. Must have flexible availability with evenings and weekends. Sales, scheduling, and customer service experience preferred.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Bonus opportunites
- 401K plan with matching
- Health insurance options
Duties
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check-in and check-out guests, ensuring accuracy of information and payment processing
- Answer phone calls and direct them to the appropriate department or individual
- Handle guest complaints or issues, escalating to management when necessary
- Maintain a clean and organized front desk area
Requirements
- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with hotel phone systems and front desk operations
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Excellent phone etiquette and communication skills
- Ability to work evening shifts, weekends.
This position offers an opportunity to work in a dynamic environment, providing exceptional service to our valued guests. If you are passionate about delivering outstanding guest experiences and have the necessary skills, we invite you to apply for the Guest Service Agent position.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekends as needed
Ability to Commute:
- State College, PA 16803 (Required)
Ability to Relocate:
- State College, PA 16803: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16