What are the responsibilities and job description for the Front Office Supervisor - Hotel - Full-Time position at J W Marriott?
Imagine yourself at the luxurious JW Marriott Las Vegas Resort & Spa, and find your future career with us! We are looking to add a (job title here) to our dynamic and talented team of friendly, service-oriented Associates. Apply today for this outstanding employment opportunity, and prepare to excel, grow and have fun at work!
About the Role:
We are seeking a highly motivated and experienced Front Office Supervisor to join our team at our full-service hotel. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and maintaining a high level of guest satisfaction. As a Front Office Supervisor, you will play a critical role in ensuring the smooth and efficient operation of the hotel, while also providing leadership and guidance to the front desk team.
Minimum Qualifications:
- High school diploma or equivalent
- 2 years of experience in a front desk or guest services role
- 1 years of supervisory experience
- Excellent communication and interpersonal skills
- Strong organizational, leadership, and time management skills
Work Cards Needed:
- Valid Nevada driver's license
- Ability to obtain Nevada Health Card and TAM Card
Preferred Qualifications:
- Associate's or Bachelor's degree in Hospitality Management or related field
- Experience with hotel property management systems
Responsibilities:
- Supervise and manage the daily operations of the front desk, including check-in, check-out, and guest services
- Ensure exceptional customer service is provided to all guests, resolving any issues or complaints in a timely and professional manner
- Maintain accurate records and reports, including guest information, room availability, and financial transactions
- Train and develop front desk staff, ensuring they have the necessary skills and knowledge to perform their duties effectively
- Collaborate with other departments to ensure a seamless guest experience
About Company:
The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Condé Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.
Enjoy exclusive employee perks:
- Heath, dental, vision
- Life Insurance
- Free meals
- 401k Match
- Marriott brand worldwide travel discounts and benefits
