Private Dining Room - Sales Manager - Full Time

Role:  As the local on property Small Group Sales contact for customers, the Sales Manager is responsible for proactively soliciting and managing group/catering related opportunities for groups up to 74 room nights on peak. Handles incoming requests, manages the Sales process which includes Site inspections and then turns over the opportunity to the Event Management Team. Actively upsells each business opportunity to maximize revenue.  Adheres to all Company, safety and departmental policies and procedures.  Fosters teamwork and provides excellent guest service.  Anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:   

• Possesses excellent telephone sales skills
• Excellent selling skills and understanding of sales processes
• Knowledge of operations
• Knowledge of Marriott lodging products, cultures and brand strategies
• Knowledge of food trends, food and beverage and menu planning
• Knowledge of contractual agreements and legal implications
• Strong customer and relationship management skills
• Effective decision-making skills
• Good negotiation skills
• Strong communication skills
• Knowledge of overall hotel operations as they affect department
• Ability to use standard software applications and hotel systems including SFA and Delphi

REQUIRED CERTIFICATE/LICENSE:  

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Hospitality Management degree beneficial

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Supports strategies and conducts activities to drive market share, guest satisfaction and financial results
• Proactive soliciting and managing small group and catering related opportunities
• Upsells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success
• Responds to incoming group sales opportunities
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales call, entertainment, FAM trips, trade shows etc.
• Effectively manages and develops relationships with key internal and external stakeholders
• Conducts site inspections
• Creates contracts
• Interacts with management, applicants, fellow Associates and/or guests
• Requires use of standard office equipment
• Performs other duties as assigned to meet business needs

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and in other locations throughout the property, including outside.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged standing, walking and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Requires lifting items weighing up to 25 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination 
• Working knowledge of all floors cleaning equipment to include buffers, walk behind scrubbers, strippers 
• Requires stooping upward reaching
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions 
• Exposure to cleaning chemicals and always requires to use personal protective equipment (PPE)