What are the responsibilities and job description for the Field Supervisor position at J-W Power Company?

Proudly serving the oil and gas industry since 1960, J-W Power Company provides leasing, sales, parts and service of natural gas compression equipment. We are one of the largest privately-owned compression fleet organizations in the United States and a proven industry leader with an impeccable reputation for field service. Our greatest asset is our culture, our people and the significant role each employee plays in the success of the organization.

POSITION SUMMARY :

This position is responsible for coordinating all aspects of field operations within the assigned area, including safety and regulatory compliance, staffing, employee development and operating expenses. Other duties include but are not limited to, enforcing Company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and capacity planning.

ESSENTIAL DUTIES & RESPONSIBILITIES : may include any or all of the following.

Coordinate the activities of all Technicians assigned to the area, including supervising and monitoring their work / job assignments.
Efficiently organize Technician assignments to minimize driving time and response time.
Train Technicians in technical / service competencies as well as the processing of all required documentation and assist with major repair decisions.
Reduce unplanned service call frequency, reduce rental fleet / vehicle maintenance expenses, review field service reports, and complete field inspection reports.
Review and submit local purchases for approval, monitor warehouse / service vehicle inventories, and assist with investigating, documenting and resolving misapplications of equipment.
Participate in start-ups and monitor requirements for actual vs. quoted conditions, unit placement, and the use of proper suction, discharge and vent lines.
Ensure that the appropriate environmental / safety accommodations and precautions are implemented and followed in start-ups.
Communicate regularly with the Area Supervisor on the status of Area personnel, staffing levels, productivity, revenue / margins and any developments regarding service issues or customer concerns.
Respond to customer requests and address customer needs proactively while representing the Company in a professional manner at all times; develop and maintain internal as well as external customer relationships.
Encourage, develop, and ensure a safe work environment.

POSITION QUALIFICATIONS (COMPETENCY STATEMENTS) :

Advanced knowledge of machines and tools, materials, methods, and the tools involved in the construction or repair of compression units.

Proven ability to interact with people, clear fluent expressive use of verbal and written language to convey information and ideas.

Proven ability to provide excellent customer service skills, industry specific product / services knowledge, and be able to deal with customers tactfully and efficiently.

Demonstrated ability to maintain a consistent and positive customer service image, frequently under difficult conditions.

Demonstrated planning and organizational skills necessary to prioritize, and coordinate workload.

Hands-on lead by example, highly motivated and passionate work / leadership style, with team building experience; able to motivate and empower others.

Ability to follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.

SKILLS & ABILITIES :

Education & Experience :

High school diploma or general education degree (GED) and 7 years of industry related experience with 3 years in a Lead / Senior Technician role or the equivalent combination of education and experience is required.

Associate’s Degree or the equivalent level of college credits towards a Bachelor’s Degree or extensive vocational training, preferred.

Computer skills :

Adequate level of proficiency in Microsoft Office Suite Applications.

Computer Skills

RARELY

OCCASIONALLY

FREQUENTLY

NOT APPLICABLE

Computer (Beginner level)

Computer (Intermediate Level)

Computer (Advanced Level)

Certifications & Licenses :

Valid Driver’s License.

Forklift Certification or the ability to obtain one.

SUPERVISORY RESPONSIBILITIES :

Directly as well as indirectly manages employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Scope may include supervision of direct reports as well as indirect supervision of their direct reports.

Directly / indirectly manages 10 Area personnel.

GENERAL STATEMENT :

This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Company reserves the right to change this job description and / or assign tasks for the employee to perform based on business necessity.

REASONABLE ACCOMMODATIONS STATEMENT :

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS :

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; these requirements can be met with the use of corrective lenses.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs / day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs / day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs / day)

N (Not Applicable) Activity is not applicable to this position

Physical Demands

Weight Demands

Stand

10 lbs or less

Walk

11-20 lbs

21-50 lbs

Manually manipulate

51-100 lbs

Grasp

100 lbs

Reach outward

Reach above shoulder

Speak and Hear

Push Pull Demands

Climb

12 lbs or less

Crawl

13-25 lbs

Squat or Kneel

26-40 lbs

Bend

41-100 lbs

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job.

WORK ENVIRONMENT

RARELY

OCCASIONALLY

FREQUENTLY

NOT APPLICABLE

Indoor facility

Choose an item

Indoor office

Choose an item

Outdoor

Cold temperatures

High temperatures

Confined areas

High, precarious places

Fumes

Loud noises

Moving mechanical parts

Travel - Field

Travel - Office

BENEFITS STATEMENT :

Benefits package to include : paid time off, 401(k) plan and company match, medical, prescription, dental and vision, life and disability plans, along with flexible spending accounts, and additional benefit programs.

COMPENSATION STATEMENT :

Compensation is commensurate with skill level and experience. Position is eligible for annual bonus consideration based on achievement of company performance targets and individual goals. Position may include company provided vehicle for business use only.

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