What are the responsibilities and job description for the Customer Service Associate position at JA Frate Inc?
Description
PLEASE READ CAREFULLY - This position is Monday through Friday from 10:00am to 6:00pm.
The Customer Service Associate is to accurately enter shipment information into our transportation system in a timely manner. Insuring all information is accurate and ready to be routed for next day guaranteed delivery. They are responsible for customer service functions of answering phones, taking pickups, providing quotes and tracing shipments.
The job responsibilities include, but are not limited to;
- Insure all shipments have been data entered into CLI software with 99.85% accuracy
- Answering customer and driver phone calls
- Responding to customer e-mails
- Enter customer pickup/delivery information timely and accurately
- Provide Freight Quotes to customers
- Create shipments from Bills of Lading
- Maintain/respond to Day and Night Hot Sheet Issues
- Scan Bills of Ladings
- Run daily reports
- Other Duties as assigned
Requirements
Qualified candidates will need to have the skills;
- High School Diploma or GED
- Minimum 1 year customer service experience in a business to business setting
- Proficient Microsoft Office experience in Outlook, Word and Excel
- Accurate Data Entry Skills, able to type a minimum 40WPM
- Previous transportation/logistics experience with geographic knowledge of the Chicagoland area, a plus
Salary : $17 - $20
