What are the responsibilities and job description for the Customer Service/Billing Specialist position at JA Frate, Inc.?
PLEASE COMPLETE ALL SCREENER QUESTIONS TO BE CONSIDERED FOR THIS POSITION.
This position is Monday through Friday, 10:00am to 6:00pm - occasional overtime could be required based on workload.
The CSR/Billing Specialist is to accurately enter shipment information; ensuring all information is accurate and ready to be routed for next day guaranteed delivery. The CSR/Billing Specialist is equally responsible for customer service functions of answering phones, taking pickups, providing quotes and tracing shipments.
The job responsibilities include, but are not limited to;
- Insure all shipments have been data entered into CLI software with 99.85% accuracy
- Answering customer and driver phone calls
- Responding to customer e-mails
- Entering pickup information timely and accurately
- Freight Quotes
- Create shipments from Bills of Lading
- Maintain and respond to Day and Night Hot Sheets
- Scan Bills of Lading
- Run daily reports
- Other Duties as assigned
Qualified candidates will need to have the skills;
- High School Diploma or GED
- Minimum 2-3 year customer service experience in a business to business setting
- Proficient Microsoft Office experience in Outlook, Word and Excel
- Accurate Data Entry Skills, able to type a minimum 40WPM
- Previous transportation/logistics experience with geographic knowledge of the Chicagoland area, a plus
Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- What reasons do you have for leaving your last or current employer?
- Which previous position that you have held do you feel most resembles this job, why?
- Approximately how many WPM are you able to type?
- What is your hourly salary range expectation for this position?
- Is there anything else you would like us to know about you?
- Please explain any gaps in employment?
- Are you able to meet the shift requirements of Monday through Friday 10:00am to 6:00pm without accommodation?
- How many years of customer service/billing experience do you have?
Work Location: In person
Salary : $17 - $20
