What are the responsibilities and job description for the Area Coach position at JA Sutherland?
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”
Summary :
The Area Coach (AC) provides overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.
The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Roles :
You have two primary roles. Your principle role is to support the long-term development of your RGMs. Your second role is to ensure that customers are receiving a consistent and positive experience in our restaurants.
Priority #1 : Build Management Capability : People
- Role model the How We Work Together Principles.
- Find and hire the best RGMs, Assistant General Managers and Shift Managers.
- Personally conduct orientation to set up new managers for success.
- Build a deep bench of talented restaurant leaders.
- Coach your RGMs on the “4 Rights” in their restaurants.
- Impart skills every day to grow performance and to develop.
- Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Priority #2 : Ensure Consistent Customer Satisfaction : Customer
Priority #3 : Coach Process and Discipline Around the P&L : Sales and Profits
Job Requirements and Essential Functions
Must travel to designated stores and work with management team on a regular basis
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