What are the responsibilities and job description for the Information Technology Support Specialist position at JAB Recruitment?
A JAB Recruitment client is seeking a contract IT Customer Support Specialist to add to their team in Lakewood, Colorado.*Hybrid after 90 day training period.
PLEASE NOTE:
- Candidates must be authorized to work in the US indefinitely without present or future need for visa sponsorship. No Sponsorship available.
- This is a long-term contract role with potential to convert to a permanent position.
- This is a hybrid position after 90-day training period.
- No C2C
Primary purpose:
The IT Customer Support group is responsible for supporting production, development and troubleshooting IT system issues.
Essential duties and responsibilities:
- Responsibilities include the support of all production and development systems, troubleshooting and resolution of desktop computers, applications, and related technology. Support includes ordering, configuring, deploying and testing of computer systems and peripherals within established standards and guidelines. Ensures desktop, laptop and tablet environments are properly updated with new software and hardware patches and ensuring proper anti-malware protection is maintained.
- Perform system software upgrades, install service packs and patches as needed.
- Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
- Configure, modify and repair computer hardware including monitors, keyboard and printers
- Implement and maintain system management and monitoring tools.
- Develop and follow all system change control procedures.
- Share after-hours support with others in the group and/or the IT Operations group, including escalations.
- Regularly work under deadlines.
- Utilize software and hardware tools to identify, diagnose and drive resolution of problems and factors affecting network integrity.
- Deal with a wide variety of people with tact, courtesy and professionalism.
- Speak clearly, both in person and by telephone, using a high level of verbal skills and listen carefully.
- Maintain a regular, dependable attendance and a consistently high level of performance.
- Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
- Other daily, weekly, monthly or special project duties as identified and defined.
- Other duties as assigned.
Salary : $23 - $25
