What are the responsibilities and job description for the Service Writer position at JAC Products?
Jackson Group Peterbilt is a family owned dealer group with facilities in multiple Pacific Northwest and Mountain West states. We offer career opportunities to people with all levels of experience and career goals.
Our Idaho Falls location is in search of a highly motivated, qualified service advisor to join our team. This location represents Peterbilt, Cummins, Cat, and Paccar engines. We take pride in the fact that our facilities are clean, bright, modern, and the staff is friendly and hardworking. We offer an apprenticeship training program for entry-level technicians, continuous advanced training for experienced technicians, competitive pay, excellent family health insurance, PTO, paid holidays, and 401K w / employer contribution.
- Ascertains HD truck / automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains service records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Benefits include but not limited to :
Requirements :
1-3 Years of applicable face-to-face customer service experience.
High attention to detail in preparing HD truck / automotive service documentation.
