What are the responsibilities and job description for the Dining Room Supervisor position at Jacaranda Trace?
JOB SUMMARY
Reporting to the Director of Culinary & Dining Services, the Dining Room Supervisor is responsible for all aspects of floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and LifeStar Talent initiatives. In addition, the Dining Room Supervisor cultivates a team environment that provides exceptional residents service while ensuring all staff members perform at a consistently high level. The Dining Room Supervisor also motivates employees, instills accountability, and achieves results to drive success in the position. The Dining Room Supervisor respectfully interacts with all residents, family members, visitors, colleagues and staff. This is a safety sensitive position.
ESSENTIAL FUNCTIONS
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Responsible for overall management of dining room operations. Plans and develops daily operations.
- Assists in scheduling, supervising, and participating in the operational duties specific to the unit.
- Schedules daily work assignments for all dining room personnel, assigning specific jobs and spot checking to ensure standards are met.
- Recruits, supervises, trains, schedules, disciplines, reviews, and directs the dining room staff.
- Responds to residents inquiries and resolves residents complaints.
- Maintains and ensures safe facility environment including standards for maintenance and upkeep of dining room area and wait stations, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notifies Director of Dining and Culinary Services of all unusual events, circumstances, or other safety or quality control issues.
- Represents LifeStar Talent in a professional and positive manner at all times. Maintains and enhances LifeStar Talents image when interacting with residents, guests, associates, and vendors.
- Performs opening and/or closing management procedures.
- Regular and reliable attendance is an essential function of this job.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire workday and to climb steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of residents and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced environment.
MINIMUM QUALIFICATIONS
- A.S/A.S. degree in Hospitality or related field which may be replaced with experience and/or relevant certifications
- Diverse background in hospitality leadership with experience in a CCRC or similar retirement community setting
- Catering and event management experience
- Proven experience with budgetary and financial management
- Strong verbal and written communication skills
- Proven ability to work with and lead a team composed of a wide range of skills, personalities and cultural backgrounds
- Strong customer service abilities; actively looks for ways to assist residents and coworkers.