What are the responsibilities and job description for the Food Court Attendant position at JACK Cleveland Casino LLC?

Job Description

Essential Functions :

Responsible for the monitoring and replenishing of all food / beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion.
Provides friendly, excellent service to all guest while conducting assigned duties according to procedures.
Prepares and pours drink orders with proper portions and presents drinks to guests as required.
Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food / beverage orders, accepting payment through cash, credit, comp and delivery of order to guests.
Accounts for assigned cash drawers, all money received and all transactions recorded during shifts.
Records all tips collected from credit cards and comps.
Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required.
Ensures work area is neat, clean, sanitized after and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station
Checks and prepares all orders for accuracy prior to handing over to guest.
Maintains knowledge of all menu items and other pertinent information regarding the outlet.
Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.
Maintains all equipment in proper fashion.
Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures
Adheres to regulatory, safety, departmental and company policies.
Resolves service problems according to guidelines
Supports safety and accident prevention programs ( non-slip footwear, proper lifting ).
Presents oneself as a credit to Company and encourages others to do the same.
Provides fast, friendly, professional and responsive customer service to guests.
Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
Performs all other related and compatible duties as assigned.

Knowledge, Skills & Abilities :

Must be able to work any day of the week and any shift, including holidays and weekends.

Must be able to communicate in a clear and concise manner.

Good oral and written communication skills including tact when dealing with difficult customers

Must be able to stand for prolonged periods of time or entire shift.

Must be able to maneuver to all areas of assigned restaurant throughout shift (minimum of 20 steps or escalator)

Mathematical abilities including addition and subtraction required.

Must be able to work at a fast pace and in stressful situations.

Must be able to read, write, speak and understand English.

Abilities to accurately process all cash transactions and express excellent communication skills.

Must be able to count cash drawer accurately.

Able to tolerate areas containing high noise levels, bright lights and dust.

Must be able to lift and carry up to 50 lbs. and have the ability to push, pull, reach, bend, twist, stoop and kneel.

Respond to visual and aural cues.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Education and Experience :

High school diploma or GED required.

Prior cashier experience preferred.

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Food Court Attendant

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