What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Jack Hamblet - State Farm Agent?
Position Overview
At Jack Hamblet State Farm we work to help our community grow generational wealth. We do that by helping them make informed decisions to mitigate risk, save money, and plan to achieve their dreams.
We support each other here. We work on the Bill Nye rule, everyone you've ever met knows something you don't. If you want to work in a supportive environment where everyone is encouraged to take time to develop themselves each week this could be for you. Learning new things and helping people make important financial decisions takes continuous development and curiosity.
This position is focused on helping our current customers review their coverages and help customers realize their dreams.
We're a close team, and beyond caring about our customers and their financial well being, we like working with nice people. The team here is super friendly and during the interview process you'll have the chance to chat with each team member, ask questions and get to know us.
Responsibilities
- Establish deeper relationships with existing customers.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Help customers identify needs and be proactive about finding solutions.
- Work with the agent to establish and meet goals.
- Work with the agent to identify and support local community events in our market.
- Help our community build generational wealth.
- 401K
- Salary plus commission / bonus
- Health benefits
- Paid time off (vacation and personal / sick days)
- Valuable experience
- Growth potential / Opportunity for advancement within my agency
- Excellent interpersonal skills (enjoy speaking with people and care about what happens to them)
- Detail oriented
- Ability to work in a team environment
- Ability to multi-task (but really one thing at a time)
- Ability to effectively relate to a customer
- Bilingual - Spanish required
- Property and Casualty license (must be able to obtain, you can do it)
- Life and Health license (must be able to obtain, I did it, you can do it too)
- Courses on ethical and customer centered sales practices will be required
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
As an Agent Team Member, you will receive...
Requirements
Give the customer your total attention no need to work through a large waitlist, we're about people helping people, multi-tasking really in my book just means the ability to schedule important things first and work on multiple different projects over the course of a day
Salary : $50,000 - $67,000
