Cloud Engineer II

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Technology Services Hosted Platform Solutions team is excited to announce an opening for a Cloud Engineer II. This role is perfect for individuals at the beginning of their career who are eager to make a significant impact and be part of something extraordinary.

As a Cloud Engineer II, you will play a crucial role in assisting service owners in both traditional and cloud native environments, ensuring 24x7 operations while advancing SRE principles through and the advancing of automation initiatives. This hybrid position combines the responsibilities of a system engineer and a cloud engineer. You will ensure the operational integrity and compliance of services within Jack Henry Data Centers, as well as those already deployed in the cloud. Your duties will include automating services, and facilitating cloud migrations, building our Infrastructure as Code (IaC) pipelines and supporting our internal teams.

Location and Work Arrangement:This position offers the flexibility to work remotely from any location in the United States.

What you'll be responsible for:

• Monitors server performance and assists with routine maintenance.
• Assists with basic cloud administration tasks.
• Performs routine maintenance on operational software and tools. Assists with basic disaster recovery planning and testing.
• Assists with basic cloud migration tasks.
• Collaborates with DevOps teams on basic tasks.
• Implements simple automation solutions with guidance.
• Creates and updates operational documentation with guidance.
• Assists with basic client onboarding tasks.
• Manage and support internal production server infrastructure; and development and testing environments and pipelines.
• Manage and support public cloud production, testing and development environments and pipelines.
• Maintain operational software and tooling E.g. Jira, Confluence, Jenkins, GitHub Actions, Octopus Deploy, Apache Tomcat etc.
• Implement Site Reliability & Disaster Recovery processes.
• Build and support company's growth into the public cloud services and Infrastructure as Code.
• Develop strong relationship with the DevOps team(s) to assure best practice implementations.
• Implement automation across both public and private cloud data centers.
• Maintain processes, tools, and documentation in support related to operational environments.
• Develop processes and procedures regarding new client onboarding activities.
• Performs other duties as assigned.

What you'll need to have:

• Must have a minimum of 2 years of Windows Server Administration experience.
• Must have a minimum of 1 year experience with Azure and/or GCP.
• Must have experience with Terraform and GitOps.
• Must have experience with automation tools such as PowerShell, Ansible, or Chef.
• Must have experience with monitoring tools such as SCOM, Splunk, Honeycomb, Datadog, or Prometheus.
• Must have experience with networking devices and protocols
• Must have the ability to work in an afterhours on call rotation that is one week long every 3 months.

What would be nice for you to have:

• Experience working with VMWare.
• Experience working with Linux.
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL reduction, Automation and Root Cause Analysis.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.