What are the responsibilities and job description for the Quick Lane Service Advisor position at Jack Kain Ford?
A regional landmark. Jack Kain Ford stands proud today as a symbol of what integrity and hard work can do for a community, a family, a friend, and a customer. We've satisfied over 70,000 customers throughout the past six decades, and we're here today to show you what it means to do business with an honest company that always puts customer satisfaction first - both before and after the sale, whether they're looking for a Ford dealer or a used vehicle.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Jack Kain Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
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Competitive Pay
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Medical, dental and vision insurance
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Vacation Pay
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401(K)
Service Advisor Responsibilities:
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Greet customers promptly
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Obtain customer and vehicle information
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Clearly report all vehicle symptoms as described by the customer
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Determine and recommend maintenance base on age, mileage and history of vehicle
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Prepare a complete and accurate estimate of cost for labor and parts
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Establish follow up time
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Monitor the progress of each vehicle throughout the day, and update customers frequently
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Verify that the final invoice reconciles with the work performed on the repair order
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Explain all completed work and charges to customers
Service Advisor Requirements:
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Previous experience at a Ford dealership is a plus but not required
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Ability to identify the problem quickly
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Knowledge of automobiles helpful
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Proven record of achieving exceptional customer satisfaction
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Past experience as a service advisor, assistant lane manager or service consultant
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Very energetic personality
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A desire for a long-term career with a growing organization
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Personal and professional integrity
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Computer skills and willingness to learn new programs
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Ability to learn new technology and repair and service procedures and specifications
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Ability to lift 50 pounds and work on your feet for extended periods of time
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Ability to work in a fast-paced environment
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Basic computer skills
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Positive, friendly attitude
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High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
