What are the responsibilities and job description for the Account Manager - Commercial Cleaning position at Jack Laurie Group?
Role / Title : Project Manager CS
Department : Cleaning Services
Location : Open
Date : December 2023
Reports to : BUL CS
Job Summary
JLG Core Value Expectations :
Live with INTEGRITY Reliably do the right thing.
Operate with ACCOUNTABILITY Take responsibility for your actions
Communicate with CANDOR Be open honest and sincere.
Win with TEAMWORK Be collaborative as a team to achieve a common goal.
Essential Functions :
Estimate cost and deliver proposals
High level of autonomy in decisionmaking
Conduct preproposal walkthroughs of potential customer sites
Build scope of work to meet customer expectations
Estimate cost price accordingly to competitive landscape
Clarify customer questions
Work with internal PM s and BUL s to maximize JLCS multitrade potential
Complete RFP documentation
Negotiate terms for acceptance
Manage customer relationship for renewal
Conduct with Ops Manager customer reviews based on client per schedule
Address any and all customer concerns
Engage with primary customer contact points
Review scope and pricing at time of renewal
Price and provide for scope changes per customer request
Monitor Omni to ensure awareness of upcoming renewals
Upsell additional services provided by division and company
Ensure complete customer satisfaction
Bill all contract cleaning at the first of the month
Bill all transactional work weekly
Customer Service
Facility set up in audit system
Conduct audits of all accounts per schedule
Engage with customers on site to ensure an exceptional customer experience
Schedule all accounts
Create work orders
Be the SME (Subject Matter Expert)
Competencies Required
People Leadership
Reliable attendance and punctuality
Customer Service
Communication skills
Direct teams
Problemsolving
Critical thinking
Decision making
Conflict management
Attention to detail
Process oriented
Education / Knowledge / Skills Requirements (minimal)
Must have 5 10 years of management experience managing a remote labor force.
Cleaning Services industry experience preferred.
High school diploma required Bachelor s degree preferred
Valid Driver s License with good driving record required.
Able to pass and maintain drug screen required.
Background check clear of issues
Work Environment
JLG company office
Inside at a commercial client site
Physical Demands
Bending and sitting
Walk client sites
Position Type / Expected Hours of Work
Salaried typically daytime hours business dependent
Travel
Local travel between client sites
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
KPI s
Meet / exceed revenue growth budget
Meet / exceed profitability budget
Every janitorial customer uses us for floor care
KPI Revenue to budget
KPI Profit to budget
KPI 80% contract renewal rate
Your number 80% contract renewal rate
Requirements
Good with basic math
Detail and task oriented
Understanding of janitorial and floor care processes
Good communication skills
Able to navigate difficult situations
Good with basic math Detail and task oriented Understanding of janitorial and floor care processes Good communication skills Able to navigate difficult situations
