What are the responsibilities and job description for the Asst. Fixed Ops Director - Multi Store position at Jack Madden Ford?
We are looking for an experienced Automotive Professional that understands the service department in depth! Family owned dealership for over 70 years with the employees to prove it!
We are looking for someone that will be able to assist our Fixed Ops Director with our growing dealership group. The Assistant Fixed Ops Director will be one who rotates between multiple stores and will be able to fill in for any Manager from time to time.
A healthy knowledge of Automotive Service Departments is required and one must have experience as either being an Asst. Service Manager or a Service Manager.
Responsibilities listed below:
Analyze pricing and service records to ensure that maximum proficiency and profitability is being achieved.
Review repair orders daily to ensure that proper warranty procedure is being followed.
Coach/Counsel with employees on proper write up techniques.
Ensure Service Advisors are performing proper walk arounds and upselling techniques on the service drive.
Assist with answering phone calls and writing up repair orders on the service drive
Work with Dispatcher to ensure that all issues are addressed promptly.
Monitor technician proficiency.
Report any known issues to service manager in order to find a quick resolution
Handle customer complaints when Service Manager is not present
Address customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Review Ford warranty Repair Orders to ensure that the proper op codes are being used and technician stories are suitable.
Resolve service department problems and improve service methods to increase productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Helping to train new employees in company procedures.
Report any areas for improvement to the Service Manager.
Provide backup for Service Manager when not present
Job Type: Full-time
Pay: $80,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $80,000 - $150,000
