Asst. Service Manager/ Lead Service Advisor

We are looking for an experienced Automotive Professional that understands the service department in depth! Family owned dealership for over 65 years with the employees to prove it!

Assistance Service Manager/ Lead Service Advisor

Lead, mentor, and train a team of service advisors to provide excellent customer service and meet performance targets.

Prepare repair orders with cost, time, and labor estimates

Serve as the primary point of contact for customers, assisting with inquiries, vehicle issues, and service recommendations.

Ensure that all customer interactions are positive and professional, addressing concerns and resolving complaints efficiently.

Manage and maintain the service schedule, ensuring timely and accurate service of customer vehicles.

Develop and maintain customer relationships to foster loyalty and repeat business

Ensure Service Advisors are performing proper walk arounds and upselling techniques on the service drive.

Assist with answering phone calls and writing up repair orders on the service drive

Work with Dispatcher to ensure that all issues are addressed promptly.

Monitor technician proficiency.

Report any known issues to service manager in order to find a quick resolution

Handle customer complaints when Service Manager is not present

Address customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

Review Ford warranty Repair Orders to ensure that the proper op codes are being used and technician stories are suitable.

Resolve service department problems and improve service methods to increase productivity and customer service.

Monitoring department issues and client complaints to create methods to lessen recurring issues.

Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

Helping to train new employees in company procedures.

Report any areas for improvement to the Service Manager.

Provide backup for Service Manager when not present

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $80,000 - $120,000