What are the responsibilities and job description for the Poker Supervisor position at JACK Main?
Role Responsibilities:
- Leads, coaches and supports table games dealers to ensure legendary customer service.
- Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
- Leads in a way that creates continuous improvements in the guest and employee experience.
- Ensures operational and game integrity.
- Tracks guest play and relays all pertinent information to Manager
- Resolves guest concerns in a quick, professional and efficient manner
- Executes changes in table games limits to meet the customer demand and needs of the business
- Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play
- Maintains bank floats
- Reports significant cash and cheque transactions
- Verifies issuance of credit after all necessary signatures are confirmed
- Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
- Presents oneself in a polished, professional and service-minded way and leads team to do the same
- Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
- Medical, Prescription Drug, Dental, and Vision Coverage
- Life and Disability Insurance
- Free Parking
- Generous Paid Time Off Plan
- Discounted Team Member Meals
- Education Assistance up to $3,600 a year
- 401(k) Savings Plan and Match
- Paid Breaks
Knowledge, Skills, & Abilities:
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
Education & Experience Requirements:
- High school diploma or GED is required- College Degree preferred
- 1-2 years supervisory experience
- Excellent employee and customer service skills are essential
- Must be able to perform basic math quickly
- Must be able to get along with co-workers and work as a team
- Must present a well-groomed appearance
- Well-developed interpersonal skills
- Must enjoy entertaining and communicating with the public
- Excellent math skills and the ability to multi-task
- Must possess and demonstrate a genuine desire to serve the public
- Must have a professional appearance and be team player.
- Must have broad knowledge of casino rules, regulations, and procedures, including good game security.
- Must be 21 years of age.
License Requirements:
- None
Salary : $3,600
