Demo

Food & Beverage Supervisor

JACK Thistledown Racino LLC
Cleveland, OH Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Essential Functions :

  • Directs the daily work activities of assigned personnel within the Food and Beverage facility
  • Ensures sufficient staffing of all Food and Beverage areas
  • Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
  • Ensures that team members have all required certification validated
  • Perform routine inspection of all Food and beverage areas and equipment
  • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
  • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
  • Ensures that team members clearly understand and are held accountable for their performance expectations
  • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
  • Ensures venue products and Food and Beverage experience surprises and delights the guests
  • Visible in all areas engaged with guests and team members, ensuring all guests expectations has been met
  • Manage team members performance according to spot light behaviors
  • Ability to conduct a fun informative huddle session
  • Solicits and responds to guest feedback by direct interaction
  • Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance and administering discipline
  • Portrays ability to maintain an exciting and fun environment
  • Responsible for maintaining all employee records
  • Adheres to all Internal Controls, policies & procedures
  • Responsible for appropriate / accurate inventories of supplies
  • Ensures compliance with all regulatory, internal controls, policies and procedures
  • Communicates and cooperates with the food & Beverage production management team
  • All other job duties as assigned

Knowledge, Skills & Abilities :

  • Must be 21 years of age
  • Must have excellent leadership and customer service / communication skills
  • Excellent verbal and written communication skills required
  • Excellent problem solving and critical thinking skills required
  • Must have a professional experience, be able to lead people and be a team player
  • Work requires schedule flexibility which may include nights, weekends, and holidays
  • Work requires knowledge of computer programs- Microsoft Suite
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays as needed.
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
  • Ability to speak distinctly and persuasively.
  • Must be able to read, write, speak, and understand.
  • E ducation and Experience :

  • High school diploma or equivalent required
  • College degree in culinary arts, hospitality or hotel management preferred
  • Previous supervisory experience in high volume restaurant industry preferred
  • Minimum of 3-5 years’ experience in food and beverage required
  • Required Certification / License :

  • Must be able to obtain an Ohio Lottery Commission license
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