Inside Sales Associate

Founded in Little Rock, Arkansas in 1963 by Jack L. Tyler, P.E., Jack Tyler Engineering, Inc exists to serve its customers by providing engineered technical solutions to customers' problems. Jack Tyler Engineering was founded on core family values, and those same values drive every part of our organization today. Now, 60 years later and in the hands of our 3rd generation of family leadership, we are growing and expanding our services in both task and territory. Jack Tyler Engineering exists to serve two main purposes:

• We sell and service the equipment that is required to provide clean water to the communities where we live and work. Everyone deserves clean water, and we strive to make sure there is an ample supply. Our equipment collects, treats, and distributes water and wastewater.
• We sell and service the rotating equipment that is required to keep manufacturing plants up and running in Arkansas and surrounding states. When plants close due to unplanned maintenance and downtime, it can cripple an organization and a community.

The specific equipment that we sell and service from our three Arkansas locations includes pumps and pump systems, compressed air systems, valves, actuators, mechanical seals, controls, water treatment equipment, wastewater treatment equipment, and water storage tanks.

If you are an organized individual who values helping meet the needs of others, you may be the person we need to join our team as a Inside Sales Specialist. This critical role in our operations interfaces with our outside sales team to ensure we are responsive to clients by generating accurate and timely quotes that meet the client’s needs.

At Jack Tyler Engineering, we value:

• Servanthood – We seek to understand our customer’s needs and we seek to solve their problem.
• Technical Expertise – We strive to be experts on the equipment we sell, and service and we seek to operate with excellence.
• Bring Joy – We seek to create a positive and joyful experience that blesses our team members and customers.
• We Make Things Right – We keep our word, and we never walk away until the job is done correctly.
• Love Wins – Love is a verb, it requires discipline, and we seek to take care of each other and our customers.

• Work collaboratively and effectively across and within departments
• Fully utilize the Clickup software to document cost, quote, customer PO, JTE PO, order acknowledgment, due dates, customer conversations, and JTE conversations
• Produce accurate and timely quotes for parts and serialized replacement equipment
• Provide helpful and speedy support to the outside sales team and customers
• Ensure JTE revenue is maximized by following up on quotes via task reminders in Clickup
• Be resilient and flexible in managing your response to competing demands, competing priorities, and change
• Create accurate and timely quotes and orders in Sage 100/MAS system
• Assist in inventory management for assigned product lines
• Accurately maintain JTE filing system and follow JTE processes
• Resolve order issues by researching and coordinating product information with various departments within the company to ensure product pricing accuracy, product availability, and proper shipping documentation
• Correspond with customers, internal team members, and suppliers via e-mail to receive order specifications, verify product availability, ensure order accuracy, and provide order status updates
• Assist in change management initiative to transition from paper based systems to electronic systems
• Answer calls and route to appropriate staff as needed
• Demonstrate dependability by regular and prompt attendance
• Perform other duties as assigned.

• Demonstrated ability to provide excellent customer service to both internal and external customers
• Strong verbal and written communication skills to work effectively with others
• Strong organizational skills and attention to detail
• Ability to effectively leverage software systems and online tools (ie. Clickup, Sage, MAS, etc)
• Ability to effectively utilize Microsoft Outlook , Excel, and Sharepoint
• Ability to understand technical requirements and match the customer needs with the right solution
• High School diploma or General Education Degree (GED) required
• Must be able to pass a background check and drug test

Benefits

• We offer a career in a recession proof industry
• Competitive Compensation
• Ongoing training and career advancement
• Closed every weekend to spend time with family and friends
• Paid time off and paid holidays.
• Healthcare benefits available (health, dental and vision)
• Matching retirement plans - 401(k)/Roth. (Safe Harbor Plan)
• We put people first and we value family and work-life balance.

Thank you for your interest in Jack Tyler Engineering. We are excited to meet you, learn more about you, and hear more about your interest in helping us accomplish our mission of providing engineering solutions from people who care.

We are committed to maintaining a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Jack Tyler Engineering is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws. We encourage all interested candidates to apply.

Job Type: Full-time

Pay: $32,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Little Rock, AR 72209: Relocate before starting work (Required)

Work Location: In person

Salary : $32,000 - $38,000