What are the responsibilities and job description for the Director of Engineering Solutions position at Jack Tyler Engineering?
Founded in Little Rock, Arkansas in 1963 by Jack L. Tyler, P.E., Jack Tyler Engineering, Inc exists to serve its customers by providing engineered technical solutions to customers' problems. Jack Tyler Engineering was founded on core family values, and those same values drive every part of our organization today. Now, 60 years later and in the hands of our 3rd generation of family leadership, we are growing and expanding our services in both task and territory.
Jack Tyler Engineering exists to serve two main purposes:
- We sell and service the equipment that is required to provide clean water to the communities where we live and work. Everyone deserves clean water, and we strive to make sure there is an ample supply. Our equipment collects, treats, and distributes water and wastewater.
- We sell and service the rotating equipment that is required to keep manufacturing plants up and running in Arkansas and surrounding states. When plants close due to unplanned maintenance and downtime, it can cripple an organization and a community.
The specific equipment that we sell and service from our three Arkansas locations includes pumps and pump systems, compressed air systems, valves, actuators, mechanical seals, controls, water treatment equipment, wastewater treatment equipment, and water storage tanks.
We are seeking a dynamic leader to manage our applications engineering and inside sales teams as our Director of Engineered Solutions and Quote Management. This critical role in our operation is responsible for driving engineered solutions quotation, aftermarket municipal and industrial sales quotation activity, and engineered project submittals and execution. This leader collaborates with the Service and Reliability team, Procurement/inventory team, and the Outside salesforce to deliver accurate and timely quotations, project submittals, equipment solutions, and commissioning services.
At Jack Tyler Engineering, we value:
- Servanthood – We seek to understand our Customer’s needs and we seek to solve their problem.
- Technical Expertise – We strive to be experts on the equipment we sell, and service and we seek to operate with excellence.
- Bring Joy – We seek to create a positive and joyful experience that blesses our team members and customers.
- We Make Things Right – We keep our word, and we never walk away until the job is done correctly.
- Love Wins – Love is a verb, it requires discipline, and we seek to take care of each other and our customers.
Job Duties and Responsibilities
- Manages the applications engineering team and inside sales team; this includes managing the knowledge portfolio of our manufacturers' products.
- Direct the construction and administration of the equipment database and knowledge for all aftermarket retrofit projects
- Learn and study JTE’s entire line card and knowledge so the engineering team can fully quote solutions with all lines JTE represents
- Develop direct reports skillsets, equipment knowledge, team skills, and problem-solving skills.
- Enables production of timely, thorough, and accurate quotes using knowledge of all JTE product lines and technical expertise to quote correct solutions for customers
- Understand the relationship between pumps, motors, mixers, valves, actuators, controls and other complementary equipment to develop a complete equipment package to best address the customer needs
- Provide leadership and management of the Project Engineering Team, by ensuring processes and procedures are followed, workloads and priorities are balanced, and accuracy and speed of solutions are maximized. Also ensures development and cross-training of the employees in the department
- Serves as the leader of the Customer Focus Operational Excellence Pillar which entails Key Performance Indicator (KPI) management, management and leadership for continuous improvement projects, and reporting of department activity to the leadership team
- Manages the process for creation of pump “skids” for end users, utilizing existing layouts or creating as needed through an automated process that engineers can utilize
- Effectively collaborate with the outside sales team to gather all needed information to provide timely and accurate quotes
- Correspond with customers, internal team members, and suppliers via email to receive order specifications, verify product availability, ensure order accuracy, and provide order status updates
- Resolve order issues by researching and coordinating product information with various vendors and departments within the company to ensure product pricing accuracy, product availability, and proper shipping documentation. Create standards for processes that streamline these activities
- Work with Service Manager to determine appropriate installation requirements and labor needs to include in quotes as needed, specifically understanding confined space requirements and impact on labor amounts needed
- Effectively utilize ClickUp and SAGE 100 as the internal software maintaining all customer and project information. Utilize ClickUp trends and metrics to drive daily efficiency and speed.
- Ensure the team provides helpful and speedy support to the outside sales team and customers
- Ensure warranties, related accessories, and spare parts are understood by the team and included in quotes as needed
- Promote a team approach and work collaboratively and effectively across and within departments
- Drives the processes for creating accurate cost worksheets, thorough scope of supply for an aftermarket project, and follows correct order entry process of sales order.
- Support all Operational Excellence initiatives as they relate to improving the company’s efficiency and improvement initiatives
- Must be willing to flex and provide support for other tasks and team members as needed
Skills and Qualifications
- Bachelor's degree in Engineering, Operations, or equivalent work experience in technical sales/applications engineering leadership
- Excellent interpersonal skills and ability to work collaboratively across departments
- Demonstrated experience and/or comfort level working directly with customers
- Demonstrated experience leading and developing a high performing team
- Effective verbal and written communication skills
- Strong problem-solving abilities
- High degree of initiative
- Strong sense of urgency
- Product knowledge of JTE lines and ability to quickly learn new products and offerings
Benefits
- We offer a career in a recession proof industry
- Competitive Compensation
- Ongoing training and career advancement
- Closed every weekend to spend time with family and friends
- Paid time off and paid holidays.
- Healthcare benefits available (health, dental and vision)
- Matching retirement plans - 401(k)/Roth. (Safe Harbor Plan)
- We put people first and we value family and work-life balance.
Thank you for your interest in Jack Tyler Engineering. We are excited to meet you, learn more about you, and hear more about your interest in helping us accomplish our mission of providing engineering solutions from people who care.
We are committed to maintaining a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Jack Tyler Engineering is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.
We encourage all interested candidates to apply.
