What are the responsibilities and job description for the Customer Service Representative position at Jack White by Rawson?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires strong communication skills and the ability to analyze customer needs effectively.
Duties
- Provide outstanding customer support through various channels including phone, email, and text.
- Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette.
- Analyze customer inquiries and provide accurate information or solutions in a timely manner.
- Assist in sales efforts by identifying opportunities during customer interactions.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Stay updated on product knowledge and company policies to provide informed assistance.
Qualifications
- Previous experience in a call center or office environment is preferred.
- Strong phone etiquette and communication skills in English are essential.
- Ability to analyze situations quickly and provide effective solutions.
- Experience with outbound calling is a plus.
- Proficient in using computers and various software applications for customer support tasks.
- A positive attitude with a commitment to delivering excellent service is required.
Professional Conduct Requirements:
Teamwork - Works effectively with all members within the organization. Pitches in to ensure all operational needs are met.
Respect/Adaptive - Works effectively and respectfully with all co-workers and management.
Accountability - Assumes accountability for all job duties and ensures all processes are effectively followed, even outside the position scope.
Attitude -Maintains a positive and cooperative attitude at all times.
Positive Working Relations - Works with all internal and external staff respectfully and positively.
Join us as we strive to create an exceptional experience for our customers!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Work Location: In person
Salary : $13 - $15
