What are the responsibilities and job description for the Front of House Manager position at Jackie Restaurant?
***POSITION SUMMARY:***
The Beer Garden Manager assists the General Manager in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices, and procedures.
***ESSENTIAL DUTIES AND RESPONSIBILITIES:***
- Ensure that every guest receives the Dacha Experience. Their Gemütlichkeit is the highest priority.
- Have complete knowledge of all products and specifications.
- Enforce Dacha's service standards and rules with staff.
- Assist the General Manager with the sale, organization, and execution of private events.
- Hire, train, develop, and discipline hourly front-of-the-house staff according to company guidelines.
- Establish positive guest relations with all patrons of the restaurant. Maintain a rapport with guests, comply with all requests, and meet guest expectations to build a positive reputation and return business.
- Lead the hourly team to ensure a positive and happy environment while ensuring top performance.
- Perform other side duties as requested by the management and leadership team.
***EDUCATION AND EXPERIENCE:***
- Bachelor's degree in a related field and/or equivalent work experience in Food & Beverage.
- At least 4 years of experience in the hospitality industry and previous experience in scheduling and staffing.
- At least 2 years of management experience in a high-volume and/or fine-dining restaurant and demonstrated track record of success.
- Beer, spirits, and wine certification(s).
***KNOWLEDGE, SKILLS AND ABILITIES:***
- Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
- Ability to access all areas of the facility and travel off property when needed.
- Ability to lead and mentor a team and/or its individual members.
- Professional appearance and demeanor.
- Effective English-language written and oral communication skills.
- Ability to identify and assess problems and situations, refer to applicable policies and guidelines, identify practical creative options, and determine, develop, and recommend appropriate courses of action.
- Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical, and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality.
- Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a footstool.
- Excellent customer service skills.
- Interpersonal skills to effectively communicate with all business contacts.
***DISCLAIMER:***
Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Dacha is an Equal Opportunity Employer.
The Beer Garden Manager assists the General Manager in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices, and procedures.
***ESSENTIAL DUTIES AND RESPONSIBILITIES:***
- Ensure that every guest receives the Dacha Experience. Their Gemütlichkeit is the highest priority.
- Have complete knowledge of all products and specifications.
- Enforce Dacha's service standards and rules with staff.
- Assist the General Manager with the sale, organization, and execution of private events.
- Hire, train, develop, and discipline hourly front-of-the-house staff according to company guidelines.
- Establish positive guest relations with all patrons of the restaurant. Maintain a rapport with guests, comply with all requests, and meet guest expectations to build a positive reputation and return business.
- Lead the hourly team to ensure a positive and happy environment while ensuring top performance.
- Perform other side duties as requested by the management and leadership team.
***EDUCATION AND EXPERIENCE:***
- Bachelor's degree in a related field and/or equivalent work experience in Food & Beverage.
- At least 4 years of experience in the hospitality industry and previous experience in scheduling and staffing.
- At least 2 years of management experience in a high-volume and/or fine-dining restaurant and demonstrated track record of success.
- Beer, spirits, and wine certification(s).
***KNOWLEDGE, SKILLS AND ABILITIES:***
- Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
- Ability to access all areas of the facility and travel off property when needed.
- Ability to lead and mentor a team and/or its individual members.
- Professional appearance and demeanor.
- Effective English-language written and oral communication skills.
- Ability to identify and assess problems and situations, refer to applicable policies and guidelines, identify practical creative options, and determine, develop, and recommend appropriate courses of action.
- Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical, and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality.
- Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a footstool.
- Excellent customer service skills.
- Interpersonal skills to effectively communicate with all business contacts.
***DISCLAIMER:***
Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Dacha is an Equal Opportunity Employer.