What are the responsibilities and job description for the Hotel General Manager position at Jackie's International?
Hotel General Manager
Certified Hospitality,. is a Mississippi-based and family-owned hospitality company. We are looking for a hotel General Manager to add to our family. Seeking individuals with stable job history which demonstrates upward career and salary progression.
GM DUTIES AND RESPONSIBILITIES:
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Act as a final decision maker in hiring a key staffs.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
PREREQUISITES:
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
EXPERIENCE:
At least 5 to 10 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.
