What are the responsibilities and job description for the Hotel Restaurant Server position at Jackie's International?
Hotel Restaurant Server
Certified Hospitality is currently seeking friendly individuals with a desire to provide excellent customer service interested in working as a server.
General Responsibilities
- The purpose of this position is to interact with our guests and ensure they have a great experience when dining
- Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner
- At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed
Specific Responsibilities:
- Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
- Prepare mixed drinks for service to your customers table
- Properly open and pour wine at the tableside
- Obtaining revenues, issuing receipts, accepting payments, returning change
- Performing basic cleaning tasks as needed or directed by supervisor
- Assisting with special events as needed
- Greet all guests warmly with an appropriate greeting
- Adhere to grooming and appearance standards consistently
- Understands and can communicate products and services available
- Must have some familiarity with basic cooking skills
Optimum Attributes:
- Effective Communication skills
- Pleasing personality
- Good team player
- Good listener
- Well groomed and professional appearance.
- Open with praise, discrete with criticism.
- Customer Service Champion
