What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Jackie Weeber - State Farm Agent?
ABOUT OUR AGENCY :
For 30 years, our agency has been dedicated to providing exceptional service, backed by a strong team of four professionals. We offer personalized financial services and insurance training, with direct mentorship from a high-performing, long-time State Farm agent. To ensure our team members succeed, we also invest in outside third-party training opportunities.
Beyond the office, we are committed to giving back. I am actively involved in my local church and private school, supporting programs that foster community growth and development. As a Hope College graduate, I value continuous learning and professional growth.
Our office culture is rooted in collaboration, respect, and innovation. We prioritize open communication, teamwork, and professional development while maintaining a healthy work-life balance. If you're looking for a supportive environment where you can grow, contribute, and be part of a team that values your success, we’d love to meet you!
ROLE DESCRIPTION :
As a Customer Service Representative - State Farm Agent Team Member with Jackie Weeber - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
QUALIFICATIONS :
Salary : $40,000 - $55,000
