What are the responsibilities and job description for the To Go Specialist position at JACKMONT HOSPITALITY INC?
TGI Friday's # 2149
2435 Liberty Heights Ave
Baltimore, MD 21215
410-728-0394
TO GO SPECIALIST
Role Purpose
To-Go Specialists ensure we deliver convenience without compromising quality or safety.
Key Responsibilities & Accountabilities
- Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered.
- Preparing orders and organizing them into bags.
- Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
- Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
- Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
- Packs TOGO and delivery orders and confirm order with guest/driver.
- Thank the guest for choosing Fridays and invite them back again.
- Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
- Stocks TOGO area.
Qualification Requirements
- Good Verbal Communication
- High Energy Level
- Customer Service
- Resolving Conflicts
- Teamwork
- Professionalism
