What are the responsibilities and job description for the Financial Representative position at Jackson County Memorial Hospital?
Job Summary: Under the direction of the Customer Service Supervisor and the Director of Patient Accounting, the Financial Representative is responsible for all aspects of Financial Counseling. Job duties include but are not limited to reviewing all scheduled appointments, admissions and registrations to identify any encounters with potential financial concern; meeting with patients and/or their representatives to advise them of their financial obligations related to their visit or past visits according to the hospital collection policy; meeting with patient and/or their representative to collect complete and accurate financial information in the event that additional financial assistance is needed; acting as a resource to the registration/scheduling staff in all areas; and notifying management and other collection staff of any potential problems with the collection of patient account balances.
Educational/Experience/Regulatory Requirements:
- Ability to organize work, direct and set priorities, and effectively accomplish required duties with minimal or no supervision.
- High school diploma or equivalent required. Advanced degree or active pursuit of advanced degree preferred.
- Must be able to pass pre-employment testing including but not limited to clerical ability and typing test.
- AAHAM or NAHAM certification or active pursuit of certification preferred.
- Two years previous acceptable experience in a healthcare revenue cycle department with an emphasis in Financial Counseling or collections preferred.
- Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the institution.
- Previous work history that demonstrates steady attendance and punctuality is required.
- Must be able to meet the public in a direct and professional manner.
Language Skills:
- Must be able to read & communicate effectively in English.
- Must be able to communicate firmly what is required of patients in regard to their financial status.
