What are the responsibilities and job description for the Administrative Assistant II - (Permanent, Part-Time) position at Jackson County, NC?
Position Overview
This position provides administrative assistance to the Nutrition Programs and Department on Aging Administrative Offices.
Grade 16
Work Schedule: Monday - Friday, 20 hours per week, 9:30 am - 1:30 pm
Duties and Responsibilities
- Provides physical coverage for the Department on Aging office during business hours, addresses public inquiries, answers phones, directs clients to proper program, and greets citizens and clients.
- Answers phone calls for the Department on Aging administrative offices; provides information, guidance and assistance to citizens and clients
- Receives and delivers messages for departmental staff.
- Makes referrals to department programs as needed.
- Ensures a high standard of client support and community relations.
- Prepares written materials for department (reports, forms, letters, menus, calendars, etc.)
- Assists with data entry for department programs.
- Conducts telephone assessments for home delivered meals.
- Attends staff meetings and training as appropriate.
- Assists with administrative duties as needed (photocopying, mailings, phone calls, etc.)
- Substitutes for Congregate Meals Coordinator as needed or required.
- Covers the front desk on a daily basis during lunch break.
- Delivers Meals on Wheels routes when volunteers are absent.
- Performs related duties as required or assigned by the Nutrition Program Coordinator and Department on Aging Director.
- Assists with Emergency Shelter Operations when building serves as an emergency shelter.
- Performs other related job duties as assigned.
Education and Experience
High school diploma or equivalent; three (3) to five (5) years directly related experience; or Associate’s degree and two (2) years of directly related experience; or an equivalent combination of education and experience. Possession of a valid, State of North Carolina driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.
Knowledge, Skills and Abilities
- Knowledge of County and departmental policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of aging and senior population and their needs.
- Knowledge of program policies and procedures.
- Skills in customer service.
- Skills in prioritizing and organizing work.
- Skill in oral and written communication.
- Ability to relate well to the senior population and volunteers.
- Ability to count money and give change
- Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.
Statement of Equal Employment Opportunity Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.
Jackson County provides a robust offering of employee benefits including: participation in the Local Governmental Employees’ Retirement System, paid leave (vacation, sick, and holiday), Employee Clinic, Wellness program, and certain supplemental benefit offerings.
