Computer Support Tech I

Position Overview

Duties and Responsibilities

• Installs hardware and software.
• Maintains and repairs existing equipment.
• Troubleshoots a variety of computer issues.
• Troubleshoots printer and scanner malfunctions.
• Provides on-site technical support for Jackson County users.
• Maintains computer security deployment upgrades.
• Provides end user training in using Microsoft’s Office core business applications and operating systems.
• Provides basic technical support help desk level 1: WAN and LAN connectivity, routers, firewalls, and security.
• Provides technical support for various other IT systems: servers, cameras, phones, audio/visual equipment.
• Provides technical support for County meetings.
• Performs other related job duties as assigned.

Education and Experience

High school diploma or equivalent; two (2) years directly related experience; or an equivalent combination of education and experience. Associate degree in computer science, information systems, or related field and directly related experience preferred. Possession of a valid, State of North Carolina driver license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Must be able to work irregular hours, including nights and weekends, as needed. Employee availability during inclement weather and other emergencies is expected.

Knowledge, Skills and Abilities

• Knowledge of County and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of operating systems, business applications, peripherals, and network systems.
• Knowledge of WAN and LAN environment.
• Skill in diagnostic and technical troubleshooting.
• Skill in removal of network viruses and malware.
• Skill in public relations and customer service.
• Skill in prioritizing and organizing work.
• Skill in oral and written communication.
• Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a fast-moving environment.
• Ability to repair and troubleshoot desktops, laptops, mobile devices, and peripherals depending on customer request.
• Ability to work as part of a team and possess good interpersonal and communication skills.

Jackson County provides a robust offering of employee benefits including: employer paid medical and dental benefits, participation in the Local Governmental Employees’ Retirement System, paid leave (vacation, sick, and holiday), Employee Clinic, Wellness program, and supplemental benefit offerings.