8595 - System Administrator III (Information Technology)

Jackson County Employment Opportunity!

The Jackson County Information Technology Operations Team is looking for a talented individual to play a key role in safeguarding the organization’s information systems as a Security Analyst. Help develop, review, communicate, and maintain Information Security policies, standards, and procedures that support security best practices. Serve as a subject matter expert for information security and compliance policies and procedures. Perform regular risk assessments to address security threats, changes to systems and/or applications, as well as process improvement initiatives. 

• Candidates should be familiar with compliance frameworks such as NIST or CIS and have the ability to monitor security controls.
• This role is primarily an on-site position.
• Submit transcripts, if using college education to meet educational minimum requirements.
• Pass a criminal background check prior to hire. 
• Submit an acceptable DMV certified court print prior to hire. Click on the following link to review Jackson County's requirements for an acceptable driving record.  
• Pass a pre-employment drug screen, which includes screening for Marijuana. Click on the link to review Jackson County's Drug-Free Workplace Policy.
• The is a non-represented position. (Management/Confidential)

I.  Position Summary

Ensures the stable and efficient operation of County computer systems by planning, developing, installing, configuring, maintaining, supporting, and optimizing network and/or server-based hardware, software, and/or communication links, depending on area of responsibility. 

Levels I-VI are differentiated by the breadth and depth of knowledge required, scope of responsibility, and consequences of error. 

• System Administrator I is an entry-level position acting within strictly limited scope of responsibility and/or provides support to more senior staff.
• System Administrator II, III, IV, and V positions require increasing levels of knowledge and experience, exercise increasing levels of independent judgment, and manage systems of increasing levels of importance. Actions may impact mission-critical and/or County-wide systems.
• System Administrator VI is the most senior position in this series. It requires expertise in multiple technical areas and is responsible for systems of profound County-wide importance. Errors in judgment by a System Administrator VI could result in severe financial losses or legal liability for the County.

II.  Examples of Essential Position Duties (The following duties represent some of the principal job duties; however, they are not all-inclusive. Other duties may be required or assigned.)

• Evaluates operational needs and recommends solutions. Researches products, services, protocols and standards. Senior positions may plan and manage projects related to area of responsibility.
• Specifies and orders equipment and software. Coordinates delivery of products and services by vendors and contractors. Senior positions may negotiate and oversee service contracts. 
• Diagnoses and resolves technical problems, and documents solutions, within assigned area of responsibility. Acts as a technical resource for others. Senior positions may train or mentor other staff. 
• Implements improvements, upgrades, and repairs as needed to ensure adequate system performance and availability. Senior positions may negotiate service level agreements with vendors and/or internal or external customers.
• Administers core systems such as email, file, print, and utility servers, and their associated operating systems and software. Provides servers and storage for end-user applications. Senior positions may design and implement core infrastructure. 
• Administers server-based databases or end-user applications. Provides technical support and training to end-users. Senior positions may design and implement databases or applications. 
• Administers and maintains end user accounts, permissions, and access rights. Senior positions may design and implement identity management and access control systems.
• Administers security solutions, including firewall, anti-virus, encryption, and intrusion detection systems. Senior positions may design and implement security solutions. System Administrator VI position may act as Information Security Officer, responsible for County-wide information security policy and enforcement.
• Ensures reliable storage and recoverability of data. Administers data storage systems. Performs system backup and recovery. Senior positions may perform design and capacity planning and implement data storage and protection solutions.
• Ensures network connectivity for servers and workstations. Manages communication links and network equipment, including routers, and switches. Senior positions may perform network design and capacity planning.
• Maintains software platform for servers and end-user workstations. Manage and deploy software upgrades and patches. 
• Creates, documents, and follows procedures relevant to area of responsibility. Senior positions may make strategic and/or policy recommendations to senior management.
• Maintains a current, accurate inventory of equipment and software assets. Senior positions may be responsible for ensuring compliance with software license agreements.
• May act as a supervisor or lead.
• Adheres to regulatory requirements, collective bargaining agreements, County and departmental policies and procedures, required trainings, as well as safe work practices.
• Develops and maintains effective internal and external working relationships at all levels.
• Has regular and reliable attendance. Working evening and irregular hours may be required.

III.  Minimum Requirements (Performance of the essential duties of this position includes the following requirements, physical demands and/or working conditions)

Education and Experience

• Level I require an Associate’s Degree in Computer Science or a related field and one year of job-related experience;
• Level II requires an Associate’s Degree in Computer Science or a related field and three years of job-related experience;
• Level III requires an Associate’s Degree in Computer Science or a related field and four years of job-related experience;
• Level IV requires a Bachelor’s Degree in Computer Science or a related field and three years of job-related experience;
• Level V requires a Bachelor’s Degree in Computer Science or a related field and four years of job-related experience;
• Level VI requires a Bachelor’s Degree in Computer Science or a related field and five years of job-related experience;
• OR, for each level, any combination of education and experience, as required for that level, which provides the applicant with the desired skills, knowledge, and ability required to perform the job.

Licenses, Certificates and Other

Requires possession of a valid driver’s license and an acceptable driving record. Relevant technical certifications, such as A , CCNA, Azure Administrator, or equivalent, may be required as applicable to level and area of responsibility.

IV.  Other Requirements

Knowledge, Skills and Abilities

• Technical knowledge of computer and network hardware and operating systems. 
• Familiarity with common commercial and County-specific application software. 
• Understanding of the seven layers of the OSI model, as relevant to area of responsibility.
• Understanding of network and data security concepts and techniques.
• Ability to quickly grasp technical concepts and learn new skills. 
• Familiarity with County offices and staff, department functions, and business processes.
• Ability to collect and analyze technical requirements, specifications, and other related data and determine appropriate solutions.
• Ability to effectively communicate technical and non-technical information to other employees, both orally and in writing.
• Ability to develop and maintain effective working relationships with other staff, vendors, public officials, the general public, and/or representatives of other agencies.
• Ability to work independently and prioritize, organize, and manage own work assignments. Senior positions must be able to make critical judgments without guidance and may be required to manage assignments for others. 

Physical Demands (Performance of the essential duties of this position includes the following physical demands and/or working conditions)

Typically requires climbing, stooping, kneeling, crouching, reaching, standing, walking, sitting, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Requires exerting in excess of 20 pounds of force occasionally and up to 20 pounds of force daily to move objects. Requires driving and may require travel.

Working Conditions (Performance of the essential duties of this position includes the following working conditions)

Work is generally performed in an office environment and may include exposure to disruptive people.

V.  Additional Information

This classification description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and change from time to time based upon matters such as, but not limited to, variations in the shift, work demands, seasons, service levels and management’s decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification.

Salary : $34 - $43