SUPPORT SERVICES REPRESENTATIVE - FOC

Jackson County Friend of the Court seeks an individual with strong customer service and problem solving skills to provide customer support services to Friend of the Court clientele and perform a variety of tasks related to processing court orders and support monies. Preferred candidate will have coursework beyond high school in data processing, accounting, human services, computer science, or paralegal work and the ability to de-escalate situations involving highly emotional individuals.

Easily apply through our job board at www.bsaonline.com by entering your personal contact information and uploading your cover letter and resume.

Essential functions include but are not limited to:
1. Answer personal and telephone inquiries; see clients in person on a walk-in basis. Answers procedural questions, explains medical demand process and may assist clients with paperwork. Responds to other agency inquiries (employers, Dept. of Health & Human Services, Prosecutors, County Clerk, private attorneys, judges, etc.)
2. Processes and reviews orders of the court ensuring proper actions were taken and credited.
3. Performs MiCSES reconciliation processes including preparing bank deposit and processing EFT monies, credit card payments and any other debit or credits to the FOC Child Support Bank account. Contacts bank and clients regarding NSF checks and monitors collection of same. Makes NSF referrals to Prosecuting Attorney as required.
4. Receives all payments, including bonds, from multiple sources and posts them to the computer system
5. Prepares bench warrants for LEIN.
6. Serves as a mandated reporter for CPS.

QUALIFICATIONS:

Education: High school graduate or equivalent. Prefer some coursework beyond high school in one or more of the following areas: data processing, accounting, human services, computer science or paralegal work.

Experience: Two to three years of experience in one or more of the following areas: accounting, data processing, human services, customer service/support, paralegal work or related area. Proficient computer and typing skills. Ability to type 45 wpm preferred.

Other Requirements: Valid Michigan Driver’s License. Ability to become a Notary Public.

Relevant Skills/Specialized Equipment Knowledge:

• Basic office equipment such as telephone, calculator, photocopier, Fax, etc.
• Photographic, audio and video equipment.
• Computer programs including word processing, spreadsheets, database entry and maintenance and financial applications.
• Ability to use OnBase imaging software.
• Ability to de-escalate situations involving highly emotional individuals.

COMPENSATION & BENEFITS:

This is a non-exempt bargaining unit position with AFSCME, Pay Grade E, offering excellent benefits, including investment plan options, PTO accrual and paid holidays upon hire! All other benefits including use of accrued PTO and insurance (medical/prescription/dental/vision/life and disability insurance) effective following 90 days of employment and successfully passing the probationary period.

CORE BENEFITS (provided at no cost): $30,000 Life Insurance, $30,000 AD&D; Long-Term Disability; Wellness Benefits; Employee Assistance Program; Paid Holidays; Paid Time Off (based on length of service); Paid bereavement leave; Education Assistance of up to $3,000 annually.

OPTIONAL BENEFITS (cost share required): Medical, Prescription, Dental, Vision; Optional Life Insurance for employee, spouse and dependent children; Short-Term Disability; Flexible Spending Accounts (Medical and/or Dependent Care); Health Savings Account; Consumerism Card; Legal Shield & ID Shield.

Benefit eligible employees choosing to opt out of the County's benefit plan with proof of other coverage are eligible for a $3,000 Cash-In-Lieu of Insurance benefit.

Full time employees are offered an Employer match of up to 5% in our Defined Contribution/401a Plan with voluntary contributions to our 457 Plan and greater than two times the employee contribution to our Retirement Health Savings Plan (RHS). The Employee contribution for the RHS Plan is $850 annually with an employer contribution of $1,950 annually.

For full benefit details, go to https://www.mijackson.org/439/Employment-Benefits

We are a Public Student Loan Forgiveness (PSLF) qualifying employer. For details about PSLF, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Job Type: Full-time

Pay: $19.18 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• accounting: 2 years (Preferred)

Work Location: In person

Salary : $850 - $3,000