Lead Vehicle Detailer

Summary

The Lead Vehicle Detailer will oversee the preparation of off-road vehicles for customers while managing a team of detailers. This position is responsible for ensuring high-quality vehicle cleaning and maintenance, providing customers with safe and clean vehicles for their off-road experience, and leading a team to meet company standards and goals.

Responsibilities

• Supervise and manage a team of vehicle detailers, including hiring, training, and performance evaluations
• Develop and implement work schedules to ensure optimal staffing and efficiency
• Conduct regular team meetings to discuss goals, performance, and areas for improvement
• Mentor and coach team members to enhance their skills and promote career growth
• Resolve conflicts and address employee concerns in a timely and professional manner
• Oversee daily operations of the detailing department, ensuring all vehicles are processed efficiently and to high standards
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective purchasing
• Lead by example in cleaning, refurbishing, and prepping vehicles efficiently and thoroughly: exterior, interior, underside, under hood, etc.
• Oversee fluid level checks and tire inspections; ensure proper documentation of vehicle condition
• Implement a system for reporting and addressing vehicle safety concerns and damage
• Ensure compliance with all company policies, procedures, and safety standards
• Act as a liaison between the detailing team and other departments or management
• Handle escalated customer issues related to vehicle cleanliness or preparation

Qualifications

• High School Diploma or general education degree (GED); Associate's degree in automotive technology or related field preferred
• Minimum 3 years of experience in vehicle detailing, with at least 1 year in a supervisory role
• Proven leadership skills and ability to manage a team effectively
• Strong knowledge of vehicle detailing techniques, products, and equipment
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications for reporting and scheduling
• Valid driver's license with a clean driving record
• Ability to drive manual transmission vehicles
• Flexibility to work long hours, weekends, and holidays as needed
• Detail-oriented with strong problem-solving and decision-making skills
• Commitment to maintaining a professional appearance and positive work attitude