What are the responsibilities and job description for the Lead Estate Host - Hartford Family Winery position at Jackson Family Wines?
Description
Position at Hartford-Jackson, LLC POSITION SUMMARY : Under the general direction of and the direct supervision of the Estate Manager the Full-Time Lead Estate Host is responsible for efficiently and effectively promoting the sale of wine and ensuring an exceptional brand experience for consumers through the highest level of product knowledge, hospitality, and customer service. All efforts are focused on attaining monthly sales goals, growing member acquisition while providing gracious hospitality to consumers and trade. ESSENTIAL FUNCTIONS / DUTIES :
- Greets and hosts visitors
- Ensures that every visitor enjoys their wine tasting experience and leaves an exceedingly high impression of our award-winning wines.
- Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
- Revenue generating team member who helps the Estate Team meet or exceed monthly / annual sales targets.
- Accurately describes wines, winemaking techniques, appellations, unique aspects of wine, and winery history.
- Develops and maintains strategic relationships with our discerning clientele and club members.
- Creates and projects the highest standards of hospitality and positive customer relations.
- Takes the initiative for ongoing self-development in the areas of our wines, our brands, general hospitality and acquiring effective sales techniques and acumen.
- Participates in company-sponsored wine education and developmental opportunities.
- Effectively resolves customer conflict directly, or by knowing how and when to refer customers to the Estate Manager or higher-level tasting room management.
- Accurately handles routine purchasing transactions, which include operating cash register and accounting of daily sales; processes returns, discounts, etc.
- Opens and closes business day, acting as a Tasting Room Supervisor when needed.
- Provides general tourist information and, in some cases, more concierge type service, calling restaurants for reservations, assisting with appointments at other enterprise wineries, etc.
- Conducts tours as needed.
- Assists with special winery hospitality events as required.
- Washes and polishes glassware for Tasting Room.
- Represents winery at outside functions as required.
- Performs other duties as assigned by manager.
JOB REQUIREMENTS :
Pay Range : The base pay for this role ranges from $21.08 – $30.02 per hour. Compensation will be determined by candidate experience, skills, and location. Benefits :
Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.
Salary : $21 - $30
