What are the responsibilities and job description for the Customer Success Manager position at Jackson Healthcare?
Overview
Kimedics, LLC is one of LocumTenens.com families of companies. Kimedics is building workforce solutions for healthcare staffing to help operations teams and clinicians spend less time on administrative tasks and more time on patient care. With the growing clinician shortage, medical groups have to rely on collaboration with their clinician networks and staffing partner organizations to fill their schedule efficiently - and without the right tool this can get incredibly complicated and expensive fast. We help them organize and optimize their practice staffing and scheduling operations! We have built a full-stack end-to-end solution consisting of roster management, credentialing and document task templates, scheduling apps, pay calculation automation and analytics dashboards that empower healthcare organizations to optimize their schedule and rosters for the best fit and cost optimized schedule.
We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.
The Customer Success Manager (CSM) focuses on the most critical moments in the customer journey and is responsible for smooth, on-time renewals for Kimedics' customers. This position will partner closely with the Product and Leadership team to manage the full customer lifecycle, interpreting a large array of inputs to create a cohesive retention and expansion strategy. The CSM helps drive predictable and successful renewals, provide a frictionless customer experience, and foster Kimedics' role as trusted partner to its customers.
ESSENTIAL FUNCTIONS AND BASIC DUTIES :
Customer Relationship Management - 35%
- Develop a trusted advisor relationship with each of our high value customers at the executive and vice-president level, driving success with our solutions and ensuring they receive maximum value from Kimedics.
- Be an expert and advisor, while maintaining an understanding and expertise of Kimedics products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements.
- Be a thought leader and provide insights, recommendations and best practices to your key accounts.
Customer Success Planning - 35%
Retention & Expansion - 20%
Data-Driven insights - 10%
SECONDARY FUNCTIONS (IF APPLICABLE)
SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :
KNOWLEDGE, SKILLS, AND ABILITIES :
KEY COMPETENCIES REQUIRED
1. Communicates Effectively
2. Customer Focus & Teamwork
3. Decision Making
4. Develops Self
3. Innovative
4. Quality & Results Oriented
5. Resourcefulness & Tenacious
6. Technical Skills
PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
What is in it for you
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days / year for 1st year and continues to increase with tenure.
EEO Statement
Kimedics is an EEO / AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
